Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
first of all, I'm sorry for my bad english. I really hope to be as clear as possible.
I need your hel for:
- demo import. I activated the theme on wordpress and I want to install the demo. So I click on Elated Option-->Import-->Import Type(All) and Import Attachments YES ---> Import The result is that it upload not more than 90%. I went to my site and I can see the homepage as in demo. Is it better I ignore the 10% unloaded?
- Customize. I have another site for an association and I work on the theme (mesmerize of wordpress) in custsomize using a labal with the pencil. I sent you an image in attachment. I found this way very easy and friendly to change texts and images. Is it possible also with esmart? I'm afarid the I can change texts and images only working in dashboard.
1. Check this article and see if you followed this steps correctly when you imported demo https://elated.ticksy.com/article/12621/edit/ If you still can not import demo, please let us know and provide us admin credentials in private ticket.
2. Can you explain us little bit better this? Send us some screenshot of parts on the eSmarts theme that you want to change. Thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Goodmorning,
first of all, I'm sorry for my bad english. I really hope to be as clear as possible.
I need your hel for:
- demo import. I activated the theme on wordpress and I want to install the demo. So I click on Elated Option-->Import-->Import Type(All) and Import Attachments YES ---> Import The result is that it upload not more than 90%. I went to my site and I can see the homepage as in demo. Is it better I ignore the 10% unloaded?
- Customize. I have another site for an association and I work on the theme (mesmerize of wordpress) in custsomize using a labal with the pencil. I sent you an image in attachment. I found this way very easy and friendly to change texts and images. Is it possible also with esmart? I'm afarid the I can change texts and images only working in dashboard.
Thank you very much for your help
Alessandra
Hello there,
1. Check this article and see if you followed this steps correctly when you imported demo https://elated.ticksy.com/article/12621/edit/ If you still can not import demo, please let us know and provide us admin credentials in private ticket.
2. Can you explain us little bit better this? Send us some screenshot of parts on the eSmarts theme that you want to change. Thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.