Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Could you please submit a new ticket and provide us with your wp-admin credentials (in Private Reply), so we could take a closer look and try to assist you as soon as possible.
Thank you, Jerry, Elated
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
I have an issue of my images not loading when I am not logged as admin.
When I am not logged some images are not showing. However, when I log back in everything works fine.
Would you happen to know the issue?
Hi,
Thanks for the message, but I recently solved the issue.
Thanks,
Garry
Hello,
I'm glad you've managed to make it work.
Please let us know if there is anything else we can do for you, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi i have exactly the same problem.
Hello Der-Schadewald,
Could you please submit a new ticket and provide us with your wp-admin credentials (in Private Reply), so we could take a closer look and try to assist you as soon as possible.
Thank you,
Jerry, Elated
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How can i do that ?
Hello Der-Schadewald,
Just go to to Ticksy site >> https://elated.ticksy.com/submit and then navigate to Submit a Ticket button >>
Then choose desired Theme, sign in and create a new ticket.
Please let us know if there is anything else we can do for you.
Thank you,
Jerry, Elated
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.