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  Public Ticket #1545757
WPBakery Page Builder
Closed

Comments

  • excellents started the conversation
    April 18, 2018 at 12:56pm

    Hi,

    1. I purchased the Superfood theme. Now I cannot use the frontend WPBakery Page Builder option eversince I installed this theme. 

    2. Normally I'm used to the WPBakery Page Builder option in the backend too, but this one does not look too familiar to me (a bit off). I'm not sure if you guys by Elated used WPBakery like all the other developers or that it's a different way of working with WPBakery Page Builder. To be 100% sure, I added a screenshot how it looks at my website.

    3. Am I doing something wrong? Is the import sample data feature maybe not 100% completed? If not, how do I activate all this? So that I can work easily and quickly with your Superfood theme. Which I absolutely love.

    I'm also sure my PHP version on my server is updated to PHP 7.2 as well.
    And my PHP resources are set to:

    max_execution_time = 300;
memory_limit = 128M;
upload_max_filesize = 128M;
post_max_size = 256M;

    Would like to get some support in this one.

    Thanks!
    Erwin

  •  1,845
    Elated replied
    April 19, 2018 at 3:04pm

    Hello there,

    We answered your questions in your private ticket. 

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

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