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  Public Ticket #1546890
Problem with licenses
Closed

Comments

  • PoliteKomunikazioa started the conversation

    Hello,

    I can't use WP Bakery, because it says that I have no license. I tried to connect the WP Baker account with my Evanto account, just to "check" that the plugin is included in the theme. But it says that there is no license... could you please tell me hoy can I do that?

    Thank you in advance

  •  1,845
    Elated replied

    Hello there,

    We have bought extended licenses for premium plugins that come with our theme, so you can use them for free, and we can’t give you the license codes because of policy and terms of Theme Forest. 

    This only means that you can not update the plugins automatically, and you need to wait for the update which will be included in latest theme updates, as soon as the new version of plugins becomes available. You can read more about bundled plugins in the following Envato article https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins?_ga=2.245886596.1068361229.1494855372-1438803025.1429707923

    You can use it anyway. With every new update of the theme, you will get new update of the plugin.

    Please let us know if there is anything else we can do for you, thanks!




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