Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay
  Public Ticket #1547022
missing theme docuementation
Closed

Comments

  • kate rogers started the conversation
    April 19, 2018 at 11:36am

    Hi there

    I just downloaded the theme and unzipped the documentation folder which opens fine but none of the links open new pages - the content is missing. I see a previous customer has noted this on the support page of the product and you pointed him to this link (http://koto.elated-themes.com/documentation) and the content is also missing here. Please can you help provide the content? I am going to require a refund if I am not going to be able to use the theme properly without the guide.

    many thanks

    Kate

  •  1,845
    Elated replied
    April 20, 2018 at 1:24pm

    Hello there,

    In order to make sure we understand what the issue is, please provide these: 

    (a)URL and (b)screenshot with the element highlighted and (c)detailed description of what the issue is.

    And we will try to provide a solution for you as soon as possible.

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • kate rogers replied
    April 23, 2018 at 11:31am

    Hello

    Currently there is no URL as the theme has yet to be used. 

    Please can you supply the missing documentation for the theme Koto? See previous message.

    many thanks

    Kate

  •   Elated replied privately