Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
It is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login (in Private Reply) and URL to your site and I’ll take a look.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
We made this test page for you http://furyjuice.net/test/#1524643636538-b4f5437e-78bd, because we checked on our demo and accordions are working. You can change this page and set it to be your faq page. Let us know when you do that, so we can see if the issue appears again.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Thank you for making the test page. It does continue to work after changing the url and page title to go into the site. I noticed that you used shortcode instead of the WP Bakery page builder. Is that the key? Does the page builder not work? Just trying to understand how you fixed the problem so I can build my own in the future.
We used WPBakery, but WPBakery have this "Classic mode" as you can see. Every element you add in WPBakery is actually a shortcode (You can see that when you enter a Classic mode). You don't have to worry about this, page builder is working just fine. Continue to work with WPBakery like you already do.
Please let us know if there is anything else we can do for you, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
The accordions are not functioning on my site. They are formatted correctly, but do not close or open.
I installed the theme & required plugins on a blank install of wordpress and imported the demo content, then modified the accordions page here: http://sweettooth.elated-themes.com/elements/accordions/ to include my content.
Can you give some insight as to why the feature isn't working?
Hello,
It is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login (in Private Reply) and URL to your site and I’ll take a look.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there,
We made this test page for you http://furyjuice.net/test/#1524643636538-b4f5437e-78bd, because we checked on our demo and accordions are working. You can change this page and set it to be your faq page. Let us know when you do that, so we can see if the issue appears again.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there.
Thank you for making the test page. It does continue to work after changing the url and page title to go into the site. I noticed that you used shortcode instead of the WP Bakery page builder. Is that the key? Does the page builder not work? Just trying to understand how you fixed the problem so I can build my own in the future.
Thanks
Hello there,
We used WPBakery, but WPBakery have this "Classic mode" as you can see. Every element you add in WPBakery is actually a shortcode (You can see that when you enter a Classic mode). You don't have to worry about this, page builder is working just fine. Continue to work with WPBakery like you already do.
Please let us know if there is anything else we can do for you, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.