Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay
  Public Ticket #1556813
Important demo
Closed

Comments

  • Dan started the conversation

    Hey Everyone,

    I am trying to import my Mr. SEO template into WordPress but for some reason it is coming up blank. Does anyone have any ideas?


    thanks,

  •  1,845
    Elated replied

    Hello,

    Please note that after installing / activating this theme, you need to Install/activate all required plugins (+Contact Form 7 and WooCommerce if you plan to use shop). 

    Then you can import the demo with our OneClick (Elated Options >> Import) or with native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.

    If you  import the demo via XML, note that you need to import Options and Widgets, after that in Elated Options >> Import

    Then you can go to Appearance >> Customize >> Homepage setting >> and then choose desired homepage.

    Before that, please check your server resource settings. Check/increase these values or ask your hosting service to do it for you.

    max_execution_time = 300
    memory_limit = 128M
    upload_max_filesize = 128M
    post_max_size = 256M
    max_input_vars = 3000

    You can use this plugin in order to check it >> https://wordpress.org/plugins/wordpress-php-info/

    After you do this, you can try to import the demo or just let us know and we will try to import the demo for you. 

    Also, note that when importing a demo onto your site RevSlider slideshow has to be imported separately. To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel Slider Revolution -> Import. Search for some-home-slider-X.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.

    Also, you can follow these guidelines on how to import the demo >>

    Step 1 - PHP resources

    Since WordPress themes get more robust and complex, it's necessary that you release some more power from server. You can do that by editing php.ini file that you can find on your server, or contact your hosting service to do this for you. 

    Make sure you meet these requrements and please don't skip this step, since it's probably the most important:

    max_execution_time = 300;
    memory_limit = 128M;
    upload_max_filesize = 128M;
    post_max_size = 256M;
    

    Step 2 - PHP version

    You should also make sure PHP version on your server is updated. 

    5.6 will do the job, but you may use 7 as well.

    Step 3 - Disable Plugins

    You should disable ALL plugins except:

    -Contact Form 7 

    -Elated Core (CPT)

    -WooCommerce (if you plan to use shop) 

    Step 4 - Import

    We advise that you do this from Google Chrome, no matter the Operating System.

    Go to Elated Options > Import. On your keyboard press F12 and select "Console" view.

    If you wish to import all demo content (pages, posts, widgets, options) you should choose "All" for "Import type" field. 

    And if you wish to import media library for our theme, check "Yes" for "Import Attachments"

    Then hit "Import" and follow console view.

    If you see any red error showing up, you should refresh the page and try again.

    Repeat the process until demo import is completed, following a successful "Import Completed" message, without errors in the console.

    Step 5 - Enable Plugins

    You should go to Dashboard > Plugins and enable all plugins.

    Step 6 (optional) - Remove extra menu items

    If you imported demo content multiple times, it's possible that you duplicated menu items several times. You should install this helpful plugin https://wordpress.org/plugins/quick-remove-menu-item/ 

    Then go to Appearance > Menus and remove duplicated menu items.



    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.