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Okay
  Public Ticket #1558243
NOT RESPONSIVEq
Closed

Comments

  • chrystianbourassa started the conversation
    April 29, 2018 at 5:40pm

    menu is  messed up on mobile..


    please fix or i'll request a full reimbursemetn..



  • chrystianbourassa replied
    April 29, 2018 at 5:48pm

    another printscreen that show how bad this can get.

    please fix,

    no fix = bad reviews as i am top reviewer at TrustPilot.


    so please make an effort and fix this huge problem fast.

  •  1,845
    Elated replied
    May 1, 2018 at 10:04am

    Hello,

    We couldn't reproduce this issue, as you changed header type from theme options 

    You can either provide us with wp-admin details to your website, so we can test different header types on different screen sizes, or change header type to your desire and let us know, so we can test this while problematic header type is enabled.

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

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  • chrystianbourassa replied
    May 2, 2018 at 4:10pm

    Never got a fix from you guys, disapointing.

    we were force to switch to a classic menu to go around the problem

  •   Elated replied privately