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Okay
  Public Ticket #1561775
Home Page Bugs
Closed

Comments

  • edonkeyofficial started the conversation

    Hi,

    there is a bug in the home page in the first calling of the address, but when you refresh the page form the home page button, this bug going to disappear.

    Pls Help me to solve this issue. 


  •   edonkeyofficial replied privately
  •  1,845
    Elated replied

    Hello there,

    1. Please try to follow the instructions from this link in order to solve these Cross-Origin errors: 
    http://meyermed.com/2015/03/fix-font-awesome-icons-not-displaying/
    These instructions work for all browsers and icon packs.
    Basically you need to add few lines of code inside of a .htaccess file and it is better to ask you host to do that for you in case that you are not feeling comfortable doing that:

    <IfModule mod_headers.c>
      <FilesMatch "\.(ttf|ttc|otf|eot|woff|woff2|font.css|css|js)$">
        Header set Access-Control-Allow-Origin "*"
      </FilesMatch>
    </IfModule>

    Most of the users were able to solve this cross-origin problem with the solution from that article, but if that does not work for you, you will need to contact your hosting provide support and ask them to fix the Cross-Origin issue, as it is server oriented.

    2. As we can see, images are not missing. https://www.screencast.com/t/ww0no26RJe Did you manage to solve this issue? 

    Please let us know if there is anything else we can do for you, thanks!



    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  • edonkeyofficial replied

    Hi, 

    We have two questions!

    1) Where is located the file .htaccess in wordpress? 

    2) How can we add Products Category in the Main Menù?

    Thanks a lot!!

  •  1,845
    Elated replied

    Hello there, 

    1. Create .htaccess file in the root folder on the same domain where fonts are hosted and add the following code into it:

    # Apache config
    <FilesMatch ".(eot|ttf|otf|woff)">
     Header set Access-Control-Allow-Origin "*"
    </FilesMatch>

    Detailed Steps:

    So first you log in to your FTP server and find the root folder of your wordperss installation (you can see the ‘wp-admin’, ‘wp-content’ etc folders there)

    Create a new file, name it just ‘.htaccess’ (without quotes),

    Next select that .htaccess file and edit it. (or if you don’t see the edit option, copy this file to your local PC, edit it locally in a text editor, add the code I’ve shown below save the file) then move the file back to the ftp server into same location)

    Then, paste this code into that file, save the file and upload it back to your FTP server into the same folder.

    # Apache config
    <FilesMatch ".(eot|ttf|otf|woff)">
     Header set Access-Control-Allow-Origin "*"
    </FilesMatch>

    Your icons should be working now.

    2. You can add custom links to your menu. Go to Appearance > Menus https://www.screencast.com/t/SVRPEnM1iIcv

    Please let us know if there is anything else we can do for you, thanks!



    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • edonkeyofficial replied

    Hello, 

    i followed your instruction exactly as you told me, but it dosen't work anyway.

    I have post some picture for sample to show you my work.

    I also asked to my server provider assistance and they replied to me that:

    ''Hello,

    we have done the appropriate checks, and we do not find any anomalies in the hosting.
    What we notice that that by calling the site with www you can not see, without instead you.
     
    We have tried to recall an image (the logo) with and without www in https with the following links: 


    and the image is loaded with both links.
     
    We therefore recommend that you check the settings of your CMS or Rewrite rule applied.
    We advise you to refer to your Webmaster, specifying the proof that we have shown above.''

    The links are inside the picture.

    Pls Solve me this problem!

  • edonkeyofficial replied

    Still waiting from 4 days!!! I got the assistance active but not Reply, why?

  •  1,845
    Elated replied

    Hello,

    We are sorry for the delay, it was caused by weekend days. 

    As we mentioned in our previous this issue is caused by Cross Origin Error.

    Please try to follow the instructions from this link in order to solve these Cross-Origin errors: 
    http://meyermed.com/2015/03/fix-font-awesome-icons-not-displaying/
    These instructions work for all browsers and icon packs.


    Basically you need to add few lines of code inside of a .htaccess file and it is better to ask you host to do that for you in case that you are not feeling comfortable doing that:

    <IfModule mod_headers.c>
      <FilesMatch "\.(ttf|ttc|otf|eot|woff|woff2|font.css|css|js)$">
        Header set Access-Control-Allow-Origin "*"
      </FilesMatch>
    </IfModule>

    Most of the users were able to solve this cross-origin problem with the solution from that article, but if that does not work for you, you will need to contact your hosting provide support and ask them to fix the Cross-Origin issue, as it is server oriented.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.