Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
The other thing is when you click on some posts the link redirects to the home page even though it is a correct URL, the current fix is renaming the URL, saving it then rename it again to it’s original name but this does not always work.
It is like it doesn't recognise the URL, it sometimes fixes itself after a few hours
It is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login (in Private Reply) and URL to your site and I’ll take a look.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi there,
Currently problems we are having is images not loading on category pages
https://signatureluxurytravel.com.au/destinations/asia/southeast-asia/
https://signatureluxurytravel.com.au/experiences/cruise/
https://signatureluxurytravel.com.au/style/womens-fashion/
And at the bottom of posts, the ‘posts you may also like’ – images don’t work there.
https://signatureluxurytravel.com.au/dior/
The other thing is when you click on some posts the link redirects to the home page even though it is a correct URL, the current fix is renaming the URL, saving it then rename it again to it’s original name but this does not always work.
It is like it doesn't recognise the URL, it sometimes fixes itself after a few hours
Hello,
It is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login (in Private Reply) and URL to your site and I’ll take a look.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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