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  Public Ticket #1571523
stuck 90% upload demo site
Closed

Comments

  • Barbara started the conversation

    Hi,

    sorry for my english. I'm italian. 


    I bought your themes. i've some problem with the installation, but i've resolved.

    Now i'm tryng to upload the demo version ("all" type) but the upload it's stuck at 90%.... 

    what can i do?

    Do i've to change any parameters? i'm developing my site in local.

    Thanks


    Barbara

  •  1,845
    Elated replied

    Hello,

    Please note that after installing / activating this theme, you need to Install/activate all required plugins (+Contact Form 7 and WooCommerce if you plan to use shop). 

    Then you can import the demo with our OneClick (Elated Options >> Import) or with native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.

    If you  import the demo via XML, note that you need to import Options and Widgets, after that in Elated Options >> Import

    Then you can go to Appearance >> Customize >> Homepage setting >> and then choose desired homepage.

    Before that, please check your server resource settings. Check/increase these values or ask your hosting service to do it for you.

    max_execution_time = 300
    memory_limit = 128M
    upload_max_filesize = 128M
    post_max_size = 256M
    max_input_vars = 3000

    You can use this plugin in order to check it >> https://wordpress.org/plugins/wordpress-php-info/

    After you do this, you can try to import the demo or just let us know and we will try to import the demo for you. 

    Also, note that when importing a demo onto your site RevSlider slideshow has to be imported separately. To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel Slider Revolution -> Import. Search for some-home-slider-X.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.

    Also, you can follow these guidelines on how to import the demo properly >>

    Complete Guide To Demo Import

    Hope this can be helpful for you.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  • mari6159 replied

    hi, thanks. 

    1) I resolved it but for the slider i have into the folder "themeforest" --> xml export --> revslider --> and multiple zip archive with the name : 

    - home-1

    -home-2

    -landing-1

    -landing-2

    -landing-3

    -landing4


    what is the right zip to import?


    2) in homepage i have a message error : 

    "Revolution Slider ERRORE: Slider with alias home-2 not found."


    Is it related to the point 1?


    Thanks





  •  1,845
    Elated replied

    Hello there,

    You're welcome!

    1. You can import all of them or import only the one that you're planning to use on your pages.

    2. Yes, it is. In this case, you will need to import home-2 slider. 

    Please let us know if there is anything else we can do for you, thanks!



    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.