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  Public Ticket #1577077
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  • gabuzzini started the conversation

    Hi There

    Just bought this theme – it looks amazing. now a problem. since i installed and activated it, my page is EMPTY. www.adventurers.ch

    I downloaded the Demo-Stuff and everything, there was no error at all. The page ist just empty.

    thankyou for fast support :)

    cheers, rafa

  •  1,845
    Elated replied

    Hello,

    We have just tried to check this, but it seems like your site is down.

    There are five major reasons why these errors occur in WordPress:

    • Incorrect web server configuration
    • Incorrect folder/file permissions
    • Corrupt files or files that contain errors in code
    • PHP memory limits set too low
    • Conflicting third party plugins

    It is possible that something was uploaded wrong or something is corrupt with your WP install.

    Download a fresh copy of the theme and install it, if that does now work contact your host about the ERROR 500 HTTP as that is server related for certain, that will be able to help.

    Please note that after installing / activating this theme, you need to Install/activate all required plugins (+Contact Form 7 and WooCommerce if you plan to use shop). 

    Then you can import the demo with our OneClick (Elated Options >> Import) or with native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.

    If you  import the demo via XML, note that you need to import Options and Widgets, after that in Elated Options >> Import

    Then you can go to Appearance >> Customize >> Homepage setting >> and then choose desired homepage.

    Before that, please check your server resource settings. Check/increase these values or ask your hosting service to do it for you.

    max_execution_time = 300
    memory_limit = 128M
    upload_max_filesize = 128M
    post_max_size = 256M
    max_input_vars = 3000

    You can use this plugin in order to check it >> https://wordpress.org/plugins/wordpress-php-info/

    After you do this, you can try to import the demo or just let us know and we will try to import the demo for you. 

    Also, note that when importing a demo onto your site RevSlider slideshow has to be imported separately. To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel Slider Revolution -> Import. Search for some-home-slider-X.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.

    Also, you can follow these guidelines on how to import the demo properly >>

    Complete Guide To Demo Import

    We are waiting your response. 


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