Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I have followed your directions - I can not get my logo to show on the front end even though I set all logos to the image file. Also I have one menu setup in Appearance>Menus and it does not show up on the front end.
Even when I set the one menu to all nav checked in the boxes, it displays the nav, but incorrectly. It repeats the pages on either side. And I have the header set so nav is below logo.
The options Im selecting on the backend are not showing up on the front end. Please help!
It looks like my logo shows up on the secondary pages but the nav doesnt show http://www.skoposhospitality.com/wpdev/contact/. And on the home page, the nav shows -incorrectly but the logo wont change
Im also having issues editing the pages - see attached screengrab. I dont see the option that were listed in your documentation. When I click on things in the Wordpress, Like "screen options" nothing happens
We have just checked this in your back-end and we noticed that your server resource settings are too low, as you can see in the following screenshot >>
Could you please try to increase these values or ask your hosting service to do it for you.
Also, it is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue.
Please note that after installing / activating this theme, you need to Install/activate all required plugins (+Contact Form 7 and WooCommerce if you plan to use shop).
Then you can import the demo with our OneClick (Elated Options >> Import) or with native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.
If you import the demo via XML, note that you need to import Options and Widgets, after that in Elated Options >> Import
Then you can go to Appearance >> Customize >> Homepage setting >> and then choose desired homepage.
Before that, please check your server resource settings. Check/increase these values or ask your hosting service to do it for you.
After you do this, you can try to import the demo or just let us know and we will try to import the demo for you.
Also, note that when importing a demo onto your site RevSlider slideshow has to be imported separately. To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel Slider Revolution -> Import. Search for some-home-slider-X.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.
You can take a look at this article on how to import the demo properly >>
Hi and thanks for your helpful response. I wiped the theme and reinstalled - it seems like everything works when I leave WooCommerce deactivated. This is fine because I wasn't planning on using it. I am going to skip loading the demo content in case that is too much for my server. I only need a few pages. Thanks!
We are glad if this solution was helped you to solve issue with low memory limits. If you still have some problem please let us know. We will be glad to help you.
Best Regards,
Sasha
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
password to view webpage is: }aYhQ&nvRL90
I have followed your directions - I can not get my logo to show on the front end even though I set all logos to the image file. Also I have one menu setup in Appearance>Menus and it does not show up on the front end.
Even when I set the one menu to all nav checked in the boxes, it displays the nav, but incorrectly. It repeats the pages on either side. And I have the header set so nav is below logo.
The options Im selecting on the backend are not showing up on the front end. Please help!
It looks like my logo shows up on the secondary pages but the nav doesnt show http://www.skoposhospitality.com/wpdev/contact/. And on the home page, the nav shows -incorrectly but the logo wont change
Im also having issues editing the pages - see attached screengrab. I dont see the option that were listed in your documentation. When I click on things in the Wordpress, Like "screen options" nothing happens
Hello,
We are sorry for the delay, it was caused by weekend days.
Our documentation you can fine here >> http://vino.elated-themes.com/documentation
We have just checked this in your back-end and we noticed that your server resource settings are too low, as you can see in the following screenshot >>
Could you please try to increase these values or ask your hosting service to do it for you.
Also, it is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue.
Please note that after installing / activating this theme, you need to Install/activate all required plugins (+Contact Form 7 and WooCommerce if you plan to use shop).
Then you can import the demo with our OneClick (Elated Options >> Import) or with native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.
If you import the demo via XML, note that you need to import Options and Widgets, after that in Elated Options >> Import
Then you can go to Appearance >> Customize >> Homepage setting >> and then choose desired homepage.
Before that, please check your server resource settings. Check/increase these values or ask your hosting service to do it for you.
You can use this plugin in order to check it >> https://wordpress.org/plugins/wordpress-php-info/
After you do this, you can try to import the demo or just let us know and we will try to import the demo for you.
Also, note that when importing a demo onto your site RevSlider slideshow has to be imported separately. To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel Slider Revolution -> Import. Search for some-home-slider-X.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.
You can take a look at this article on how to import the demo properly >>
Complete Guide To Demo Import
Maybe that can be helpful for you, as well.
Thank you,
Jerry, Elated
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi and thanks for your helpful response. I wiped the theme and reinstalled - it seems like everything works when I leave WooCommerce deactivated. This is fine because I wasn't planning on using it. I am going to skip loading the demo content in case that is too much for my server. I only need a few pages. Thanks!
Patrice
Hi,
We are glad if this solution was helped you to solve issue with low memory limits. If you still have some problem please let us know. We will be glad to help you.
Best Regards,
Sasha
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.