Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay
  Public Ticket #1587120
When updating Appearance > Customize > Site Settings, Wordpress dies in Chrome
Closed

Comments

  • venessakoehn started the conversation
    May 24, 2018 at 9:46pm

    Hi!

    I've attempted multiple times using Chrome version 66.0.3359.170 (on Mac OS X 10.13.4) to edit my fav icon by going to Appearance > Customize > Site Settings. It's REALLY slow and eventually dies and I have to restart the window. 

    I attempted the same thing in Safari and it worked flawless and it was super fast.

    Is there anything running in the background I should know about and can fix that would be causing my Chrome browser to freeze up?

  •  1,845
    Elated replied
    May 28, 2018 at 1:27pm

    Hello,

    I have just checked this on our demo site and as you can see in the following screenshot, it seems like everything works / looks just fine >>

    I changed site icon without any problems.

    Please try deleting your browser cache, or access your website from another browser/computer to see if the problem persists.

    If the problem persists, please provide us wp-admin credentials (in Private Reply) so we can take a closer look.

    Please let us know if there is anything else we can do for you.

    Thank you,
    Jerry, Elated

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.