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I've installed the demo content and I've customized my logos (in Elated Options > Logo) but my customized logos are being overridden by hard-coded references to the Vino logo which is located on elated-themes server. Where do I remove these hard-coded references?
Thanks yes, I found all the work arounds to make this happen. I'm finding I need to update the logo on each page to get what I want to show and if it's not there, it defaults to the vino logos.
as I can see your logo is appearing everywhere correctly and you should be able to change logo in Elated Options > Logo as well.
It might happen that you haven't cleared your cache or your thumbnails weren't regenerated efficiently, so if it ever happens again you can try to clear cache first,or if that doesn't help, use this plugin https://wordpress.org/plugins/regenerate-thumbnails/ .
Please, let is know if there is something else we can do for you.
Kind Regards,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I ran into the same problem and was unable to replace the default logo through the backend. I managed to fix this by executing the next steps.
The only requirement is that you have access to your database and being able to execute queries.
1. Upload any default logo you want to media library and copy the URL 2. MAKE A BACKUP OF YOUR DATABASE 3. Execute the query in the attached text file.
I've installed the demo content and I've customized my logos (in Elated Options > Logo) but my customized logos are being overridden by hard-coded references to the Vino logo which is located on elated-themes server. Where do I remove these hard-coded references?
Hello there,
As we can see, your logo is here:
Did you manage to fix this?
All the best,
Marie
Elated
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks yes, I found all the work arounds to make this happen. I'm finding I need to update the logo on each page to get what I want to show and if it's not there, it defaults to the vino logos.
Hello Vanessa,
as I can see your logo is appearing everywhere correctly and you should be able to change logo in Elated Options > Logo as well.
It might happen that you haven't cleared your cache or your thumbnails weren't regenerated efficiently, so if it ever happens again you can try to clear cache first,or if that doesn't help, use this plugin https://wordpress.org/plugins/regenerate-thumbnails/ .
Please, let is know if there is something else we can do for you.
Kind Regards,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I ran into the same problem and was unable to replace the default logo through the backend.
I managed to fix this by executing the next steps.
The only requirement is that you have access to your database and being able to execute queries.
1. Upload any default logo you want to media library and copy the URL
2. MAKE A BACKUP OF YOUR DATABASE
3. Execute the query in the attached text file.
Hello there,
I am glad to hear that this issue is fixed.
Please let us know if there is something else we can do for you!
Thank You,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.