Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Regarding this particular issue, most likely the dynamic.css file not being generated.
Reasons why this wouldn't be working are:
a. Security or some other plugin. Please try to deactivate all your third party plugins, except plugins that came bundled with the theme and see if it helps. If the issue disappears, activate your plugins one by one and see if you can find the one that is causing the issue.
b. Permissions on JS and CSS folders, you need to FTP into your hosting and set permissions to 755 on theme/css and theme/JS folders. You can contact your hosting to do that for you.
c. PHP settings on the server - for this you can try different PHP version (anything in between 5.6 and 7.0). And you should contact your hosting to check on why the PHP scripts are not being executed, and files are not being generated.
d. You can try adding this to wp-config.php:
define('FS_METHOD', 'direct');
Also it can be related with server resource settings. Please check / increase these (MASTER) values or ask your hosting service to do it for you.
If the problem persists, please provide us wp-admin / FTP credentials (in Private Reply) so we could take a closer look and try to find some solution as soon as possible.
Also, I've tested this through your back-end and I uploaded some image in Media >> Library without any problems.
It seems like everything works just fine with Featured image as well.
Please try deleting your browser cache, or access your website from another browser/computer to see if the problem persists.
I've tried to check some file permission via FTP, but I were unable to access with provided ftp credentials.
If the problem still persist it may be best that you contact your host about this issue.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thank you, Jerry, Elated
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I have tried in all possible ways to run the template correctly, but I still can not upload or view the library files.
according to the support of my host the Php values are at maximum, now the site is online at http://sofiacor.com/
there is some possibility that they enter FTP or that they can do this work tells me what requirements I should have if I need another Hosting service, I tried on another server without any success.
I do not think it's something impossible to do .. if you can check or To make this work I appreciate it very much.
You're welcome. Please let us know if there is anything else we can do for you, thanks!
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads This way you’ll be helping us improve our support services and make them even more efficient.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I buy this theme one week ago, i have some problems.
1- doesnt save thumbnails
2- can not see media files on librery
3- Warning Messages when i save post.
Please i need to keep working on this.
Envato support Theme is SUPPORTED. is full of bugs
Please help.
Thanks
Hello,
Regarding this particular issue, most likely the dynamic.css file not being generated.
Reasons why this wouldn't be working are:
a. Security or some other plugin. Please try to deactivate all your third party plugins, except plugins that came bundled with the theme and see if it helps. If the issue disappears, activate your plugins one by one and see if you can find the one that is causing the issue.
b. Permissions on JS and CSS folders, you need to FTP into your hosting and set permissions to 755 on theme/css and theme/JS folders. You can contact your hosting to do that for you.
c. PHP settings on the server - for this you can try different PHP version (anything in between 5.6 and 7.0). And you should contact your hosting to check on why the PHP scripts are not being executed, and files are not being generated.
d. You can try adding this to wp-config.php:
Also it can be related with server resource settings. Please check / increase these (MASTER) values or ask your hosting service to do it for you.
You can use this plugin in order to check it >> https://wordpress.org/plugins/wordpress-php-info/
If the problem persists, please provide us wp-admin / FTP credentials (in Private Reply) so we could take a closer look and try to find some solution as soon as possible.
As we mentioned in your previous ticket, you can hide warnings by following these guidelines in this article >> https://aristath.github.io/blog/wp-hide-php-errors
Thank you,
Jerry, Elated
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
That is pretty strange.
Would you mind providing us with login (WP /FTP) credentials (in Private Reply) and site url, so we can take a closer look?
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there,
We couldn't access your wp-admin panel as you can see:
And also, we couldn't connect to server with this ftp access.
It seems like you didn't install your theme properly.
Let us know when you do that, so we can proceed with this. And also, provide us correct ftp and admin access.
All the best,
Marie
Elated
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I've just checked this in your back-end and I noticed that some server resource settings are still too low, as you can see in the following screenshot >> http://www.nicocardellino.com/sofiacordoba/wp-admin/options-general.php?page=cfpi_phpinfo
As we have already mentioned in previous reply, please increase these (MASTER) values or ask your hosting service to do it for you.
Also, I've tested this through your back-end and I uploaded some image in Media >> Library without any problems.
It seems like everything works just fine with Featured image as well.
Please try deleting your browser cache, or access your website from another browser/computer to see if the problem persists.
I've tried to check some file permission via FTP, but I were unable to access with provided ftp credentials.
If the problem still persist it may be best that you contact your host about this issue.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thank you,
Jerry, Elated
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I have tried in all possible ways to run the template correctly, but I still can not upload or view the library files.
according to the support of my host the Php values are at maximum,
now the site is online at http://sofiacor.com/
there is some possibility that they enter FTP or that they can do this
work tells me what requirements I should have if I need another
Hosting service, I tried on another server without any success.
I do not think it's something impossible to do .. if you can check or
To make this work I appreciate it very much.
Thank you
NOW IT WORKS! was the php version.
Because the php was not updated but the Host said that it was,,
thanks for the support
Hello,
You're welcome. Please let us know if there is anything else we can do for you, thanks!
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads This way you’ll be helping us improve our support services and make them even more efficient.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.