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Okay
  Public Ticket #1595256
Mobile Menu
Closed

Comments

  • pinkkaroo started the conversation
    June 1, 2018 at 8:46am

    Good day

    I am having an issue with my site http://livingsolar.co.za/ in mbole/iPad version. The mobile menu (hamburger) menu does not work when I click on this on these devices. If i click on this nothing opens or expands so I cannot navigate the site. Can you suggest what I can do to get this working again?

    Thank you

  • pinkkaroo replied
    June 1, 2018 at 8:52am

    Also I have only the standard plugins installed that came bundled with this theme so it shouldn't be a compatibility issue with the plugins either.


    Thank you

  •  1,845
    Elated replied
    June 1, 2018 at 12:53pm

    Hello there,

    We tried to access your admin panel with credentials that you've provide us in some previous ticket but it wasn't successful:

    Can you provide us correct ones so we can take a look?

    Also, check in the meantime if you set your menu to be mobile in Appearance > Menus:

    All the best,

    Marie

    Elated

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  • pinkkaroo replied
    June 1, 2018 at 4:13pm

    Thank you so much that worked! Have a great weekend :)

  •  1,845
    Elated replied
    June 4, 2018 at 12:02pm

    Hello there,

    You're welcome!

    All the best,

    Marie

    Elated

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.