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  Public Ticket #1598990
Checkout forms not having same spacing as demo
Closed

Comments

  • adstrakt started the conversation

    Not sure why some fields of my checkout forms are not showing correct spacing. It's not same as your demo theme. Yet nothing has been customised here. See spacing between province and phone number.

  •  1,845
    Elated replied

    Hello,

    Our theme is fully compatible with WooCommerce plugin and you should get checkout page like in our demo site http://esmarts.elated-themes.com/checkout/ 


    But since you are experiencing this issue it seems that you are using latest WooCommerce version and our theme is not yet fully compatible with that version, but we are working on theme update to cover that compatibility.

    As a workaround until theme update is released you can either downgrade WooCommerce to previous version that our theme is compatible, which is 3.3.x and you can download it from this link https://wordpress.org/plugins/woocommerce/advanced/

    Please let us know if there is anything else we can do for you.

    Thank you,
    Jerry, Elated


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