Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Yesterday I buy the theme April. It's awesome how easy is install it. But I detected two problems, and there are so big, so I'm thinking to change the theme and cancel de payment.
First problem:
1. Problems with SAFARI. When you are in the main page and go to a single page, like portfolio, and then you want to go back and click on the back button in the searcher. The Home page don't charge again. It charge with Chrome, but not in Safari... So I think the problem is in Safari... I will be very great full if you can found a solution.
Second problem:
2. On the other hand, I detect the next problem. I send you in an image. It's only and advertisement... If you want to check it.
Thank you so much for your answer. I check it again today, and the "go back" in safari works.. So maybe was a problem with safari, not with your theme.
The last days, I have another problem with the theme and the Instagram Appy. When I connect it, I connect with me personal account, it works perfect, but when I want to change to business account, it does't worked more... So nowadays the app does not work with any Instagram... If you can help me, It will be super great! I send you the link of the web I'm editing: http://www.2659396-1.web-hosting.es
You are welcome, I am glad that worked out for you.
Don't hesitate to write us for any further assistance if needed.
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads. This way you’ll be helping us improve our support services and make them even more efficient.
All the Best,
Walt
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I'm having another problem with Visual Composer Plugin. Today I see that there's a new version, I when I try to update it, the plugin said to me that I have no license... When I bought the theme, I think that this license is included... I add you screenshots for you to check it. Maybe you have a license code that I can use. Thank you so much and have a nice day!
Thank you so much! I will try to download the dropbox document you send to me. I'm sorry... but I have another doubt. I want to disable the concept: "Born On" in this page. Is the team member plugin, but I don't found where I can disable it. Thank you so much!
I have two more problems :S I hope you can help me, like the last time :)
I want Category Concepto don't appear en Portfolio single (in send you and image)
Also, I have problems with the footer in some pages, because don't appear the column 1. I can put some code in CSS for this appear always (I send you screenshot, too)
You will have to set up your header to be transparent (second image we send you in last reply) and then try to set up your slider in here (not inside of content you're created):
This shortcode you can find in when choose your slider in here:
Let us know if you managed this and if you need any other help with this!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
Yesterday I buy the theme April. It's awesome how easy is install it. But I detected two problems, and there are so big, so I'm thinking to change the theme and cancel de payment.
First problem:
1. Problems with SAFARI. When you are in the main page and go to a single page, like portfolio, and then you want to go back and click on the back button in the searcher. The Home page don't charge again. It charge with Chrome, but not in Safari... So I think the problem is in Safari... I will be very great full if you can found a solution.
Second problem:
2. On the other hand, I detect the next problem. I send you in an image. It's only and advertisement... If you want to check it.
I will be waiting for your answer,
Thank you so much!
Laura Ballart Díaz
Hi Sirs,
Could you give me an answer, of my last ticket? Please, it's important. The problem with Safari is important, and maybe I can not use you theme,
Thanks!
Hi,
Sorry for late response and thanks for choosing our theme!
1) Could you please send to us some screenshot or video for this issue, becasue unfortunately we cannot reproduce this on our side. Sorry and thanks.
2) What you are seeing are most likely not errors, but just warnings and notices.
In order to hide these, please take a look at this helpful article:
https://aristath.github.io/blog/wp-hide-php-errors
Best Regards,
Sasha
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Sirs,
Thank you so much for your answer. I check it again today, and the "go back" in safari works.. So maybe was a problem with safari, not with your theme.
The last days, I have another problem with the theme and the Instagram Appy. When I connect it, I connect with me personal account, it works perfect, but when I want to change to business account, it does't worked more... So nowadays the app does not work with any Instagram... If you can help me, It will be super great! I send you the link of the web I'm editing: http://www.2659396-1.web-hosting.es
Thank you so much, and have a nice day!
Hi,
You're welcome
Regarding the Instagram issues, please navigate to:
your-website.com/wp-admin/options.php page
Then find all the _instagram_ fields and delete them:
If you want to change the Instagram account, navigate to:
www.instagram.com and make sure you are logged out.
Then navigate to Theme Options > Social Networks > Connect with Instagram.
- Also note that some web servers don't allow editing the database through options.php, so you might need to access database directly.
Best Regards,
Sasha
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
oooh! Thank you so much! It works perfect now.
Thanks ;)
Hello again,
You are welcome, I am glad that worked out for you.
Don't hesitate to write us for any further assistance if needed.
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads. This way you’ll be helping us improve our support services and make them even more efficient.
All the Best,
Walt
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Sirs,
I'm having another problem with Visual Composer Plugin. Today I see that there's a new version, I when I try to update it, the plugin said to me that I have no license... When I bought the theme, I think that this license is included... I add you screenshots for you to check it. Maybe you have a license code that I can use. Thank you so much and have a nice day!
Hi Jerry,
Thank you so much! I will try to download the dropbox document you send to me. I'm sorry... but I have another doubt. I want to disable the concept: "Born On" in this page. Is the team member plugin, but I don't found where I can disable it. Thank you so much!
Hello,
You can try to add this css underneath in Appearance >> Customize >> Additional CSS field:
.eltd-team-single-holder .eltd-ts-info-row:last-child { display:none; }Please let us know if there is anything else we can do for you.
Thank you,
Jerry, Elated
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Sirs,
I have two more problems :S I hope you can help me, like the last time :)
I want Category Concepto don't appear en Portfolio single (in send you and image)
Also, I have problems with the footer in some pages, because don't appear the column 1. I can put some code in CSS for this appear always (I send you screenshot, too)
Thank you so much!
Hello,
1. We are not quite sure what you try to achieve. Could you please be more specific about this issue?
2. I've just checked this out on your website and it seems like everything looks just fine, as you can see in the following screenshot >>
Thank you,
Jerry
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Sirs,
I have another doubt... In April Theme, there are any way to put the menu inside the image, like the image I send you?
Thank you so much and have a nice day!
Hi Laura,
Did you mean to add logo above menu items? You can do that if you go to Elated options > Header and choose Centred header type
Or if you meant to set up transparent menu go to the page backend and set up background color and transparency to 0:
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
No, I want that menu item apear inside slider revolution image. Without any margin.
Like the photo I send you.
Thanks!
Hi there,
You will have to set up your header to be transparent (second image we send you in last reply) and then try to set up your slider in here (not inside of content you're created):
This shortcode you can find in when choose your slider in here:
Let us know if you managed this and if you need any other help with this!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.