Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Could you please try to increase your PHP version on 7.1 or 7.2 and then check your site again. If after this you still have problem please send to us WP admin access and we will check your site closer. Thanks
Best Regards,
Sasha
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Please try adding the following line to WordPress .htaccess file:
SubstituteMaxLineLength 10m
You can add this line at the end of the file, after the # END WordPress line:
If you want me to check the issue closer, please REPLY IN PRIVATE and provide a WP admin access to your website. Thanks.
On the matter of refund, you can submit a refund at any time through Envato Market. Please note that ThemeForest has strict rules when it comes to refunds.
All the Best,
Walt
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
There was an extra tab space within main.php file, and we removed it. Also, we updated this file on our side, so this will be included with our next update.
Please let us know if there is anything else we can do for you.
Thank you, Jerry, Elated
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
Could you please try to increase your PHP version on 7.1 or 7.2 and then check your site again. If after this you still have problem please send to us WP admin access and we will check your site closer. Thanks
Best Regards,
Sasha
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I have tried it with :
PHP 7.1--> same error
Php 7.2 --> same error
Please I would like a full refund of this theme, the errors are leaving my wordpress unoperative. Thank you.
Hello again,
I can also suggest you to try this solution:
Please try adding the following line to WordPress .htaccess file:
You can add this line at the end of the file, after the # END WordPress line:
If you want me to check the issue closer, please REPLY IN PRIVATE and provide a WP admin access to your website. Thanks.
On the matter of refund, you can submit a refund at any time through Envato Market. Please note that ThemeForest has strict rules when it comes to refunds.
All the Best,
Walt
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there,
Can you provide us admin credentials as soon as possible so we can proceed with this? We tried to login with this and we couldn't do it:
Thank you!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there,
When we login to your site this appears:
Can you provide us FTP access so we can set this for you and fix this? Thank you very much!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello Elva,
We set that for you. Now Elated Core is working, you can checkout your website.
Let us know if you have any other issues.
Have a nice day!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
There was an extra tab space within main.php file, and we removed it. Also, we updated this file on our side, so this will be included with our next update.
Please let us know if there is anything else we can do for you.
Thank you,
Jerry, Elated
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.