Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Sorry for late response, we were working with limited resources last few days.
Please REPLY IN PRIVATE and provide a link to your website as well as WP admin access to it so I can investigate this further. Also provide a couple of screenshots as they are very helpful in identifying the problems. Thanks.
Best Regards,
Walt
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I am unable to access your website because you haven't provided a username. But nevertheless, if I understood you correctly, you want to have both mobile and regular navigation menu at the same time.
Such an option, unfortunately, does not exist within the theme.
Achieving this will require some custom coding, but we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers.
In case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: - http://studio.envato.com
Thanks for understanding.
You can only add Elated Side Area Opener widget to Header Menu Widget Area in Appearance > Widgets in order to enable side area. Then, you need to add Navigation Menu widget with your desired menu selected in it to Side Area widget area. That way, you will have a side area with navigation menu, like on our demo here: http://yvette.elated-themes.com/
All the Best,
Walt
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
You're welcome. For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thank you,
Jerry, Elated
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
The drop down menu icons appears on the left side, but when stretched out the pages of the menu appear on the right.
How can I change it so that the menu icon and the pages of the menu appear on the left hand side?
Hello there,
Sorry for late response, we were working with limited resources last few days.
Please REPLY IN PRIVATE and provide a link to your website as well as WP admin access to it so I can investigate this further. Also provide a couple of screenshots as they are very helpful in identifying the problems. Thanks.
Best Regards,
Walt
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello again,
I am unable to access your website because you haven't provided a username. But nevertheless, if I understood you correctly, you want to have both mobile and regular navigation menu at the same time.
Such an option, unfortunately, does not exist within the theme.
Achieving this will require some custom coding, but we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers.
You can read more about it items not included in support here:
http://themeforest.net/page/item_support_policy#whats-not-included-item-support.
In case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: - http://studio.envato.com
Thanks for understanding.
You can only add Elated Side Area Opener widget to Header Menu Widget Area in Appearance > Widgets in order to enable side area. Then, you need to add Navigation Menu widget with your desired menu selected in it to Side Area widget area. That way, you will have a side area with navigation menu, like on our demo here: http://yvette.elated-themes.com/
All the Best,
Walt
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for the information!
Hello,
You're welcome. For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thank you,
Jerry, Elated
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.