Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay
  Public Ticket #1606810
Import Issue
Closed

Comments

  • kartikkumria started the conversation
    June 12, 2018 at 10:52am

    I am having error while importing theme to my wordpress. I have already set all the requirements which meets to this theme.

    Please advise me.!

  •  1,845
    Elated replied
    June 12, 2018 at 3:04pm

    Hi,

    Please check first this article

    Complete Guide To Demo Import

    If after this you still have problem please send to us WP admin access and we will check this closer.

    Best Regards,

    Sasha

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • kartikkumria replied
    June 14, 2018 at 4:17am

    username: admin

    password: wedding@123

    Please I have done everything, bur still error files.

  •  1,845
    Elated replied
    June 15, 2018 at 8:21am

    Hello there,

    We couldn't access your admin panel with these credentials:

    Please, provide us correct ones so we can proceed with this. Thanks!

    Best regards,

    Marie

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.