Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Bonjour, je me présente je suis Joyce, et d'abord je voulais vous dire que vos thèmes sont sublimes, et que je vais en acheter plusieurs pour mes clients car j'ai vraiment beaucoup de favoris! Je vous remercie.
J'ai acheté ce thème pour mon client, mais la révolution du curseur n'affiche pas le contenu, et il demande le code d'activation. Je vous remercie
Thank you very much. Note that official language on Ticksy is English, so please, next time reply in English.
Revolution Slider files do not import automatically, and you will need to import these slides manually.
First thing you need to make sure you've downloaded correct file from ThemeForest, from themeforest.net find the theme and in download button dropdown, select "All files & documentation".
Then you will need to navigate to Dashboard > Revolution Slider > Import and then browse the folder you've downloaded from ThemeForest and find the Theme Main Files > xml_export > revslider
Also, make sure to navigate to Dashboard > Revolution Slider > Global Settings and set these Grid Sizes that we use in our demos:
The plugins (Revolution slider above all) that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don't have to activate them and they'll work for you regardless of that.
In the following text we'll explain how the bundled plugins work:
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.
Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme.
Hello, thank you, but I did not succeed, I tested on 0 but it does not work then I changed, I put the border to 0 also so that it is not offset. Can you put it correctly? please
Hello, sorry but it does not work I did as you said it put the slide but there was no white outlines, and all the images on the homepage were not displayed anymore . So I removed the shortcode and put back the slide normally, and like the images from the home page are not displayed when you put the slide, and without the slide they are displayed, I've done only this that you had told me. Can you arrange this please
Hello there Joyce,
Thank you very much. Note that official language on Ticksy is English, so please, next time reply in English.
Revolution Slider files do not import automatically, and you will need to import these slides manually.
First thing you need to make sure you've downloaded correct file from ThemeForest, from themeforest.net find the theme and in download button dropdown, select "All files & documentation".
Then you will need to navigate to Dashboard > Revolution Slider > Import and then browse the folder you've downloaded from ThemeForest and find the Theme Main Files > xml_export > revslider
Also, make sure to navigate to Dashboard > Revolution Slider > Global Settings and set these Grid Sizes that we use in our demos:
The plugins (Revolution slider above all) that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don't have to activate them and they'll work for you regardless of that.
In the following text we'll explain how the bundled plugins work:
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.
Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme.
You can read more about this here:
https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Let us know if you have any other questions!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you very much I performed successfully. And sorry for the language. Thank you
Hello, the slide display is not good, I tried to put the dimensions that you told me but the same, can you help me? thank you
Hello there Joyce,
You're welcome!
We tried to enter your website to take a look, but it's under the maintenance, so we couldn't replicate this on our side:
Can you provide us admin credentials in private reply so we can take a look? Thanks!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello Joyce,
Just remove this padding from Slider settings in Revolution slider:
Set it to be 0.
Let us know if you have any other questions!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, thank you, but I did not succeed, I tested on 0 but it does not work then I changed, I put the border to 0 also so that it is not offset. Can you put it correctly? please
Hello there,
You can try to set slider in here, not with a WPBakery:
Set in here shortcode of that slider which can find in here:
Let us know if you have any other questions!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, sorry but it does not work I did as you said it put the slide but there was no white outlines, and all the images on the homepage were not displayed anymore . So I removed the shortcode and put back the slide normally, and like the images from the home page are not displayed when you put the slide, and without the slide they are displayed, I've done only this that you had told me. Can you arrange this please