Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I've purchased and installed your theme. I've imported the demo content but when I attempt to import the demo revolution sliders I get an error - "Error: Incompatible Archive."
Hi there,
I've purchased and installed your theme. I've imported the demo content but when I attempt to import the demo revolution sliders I get an error - "Error: Incompatible Archive."
Many thanks
Sallie-ann
Great - thank you so much. They worked perfectly!
Hello there,
You're welcome!
All the best,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have this same error when I tried to import sliders. Could you show me how to get it to work?
Thanks.
chris
Hello chrismdao,
You can try to download these files and then try to import some of them in Slider Revolution >> Import >> https://www.dropbox.com/sh/ks3v3pxk43ztwzn/AABQzDbbE_7LHxNZSfxV4Deaa?dl=0
That should do the job
Please let us know if there is anything else we can do for you.
Thank you,
Jerry
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have downloaded your dropbox zip files from the link, but still getting error message when trying to import.
please assist..
Hello there,
We answered your question in your private ticket.
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.