Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login and I’ll take a look. Thanks!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
You use WooCommerce version 3.4.2, and our theme has compatible with WooCommerce version 3.3.3. Could you please downgrade your WooCommerce on 3.3.3 and please tell us does this has resolved this issue.
In new theme update you will get compatibility with new WooCommerce.
The little X next to a product in the cart doesn't function. I click it and nothing happens when it should remove the product from the cart.
Hello there,
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login and I’ll take a look. Thanks!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
You use WooCommerce version 3.4.2, and our theme has compatible with WooCommerce version 3.3.3. Could you please downgrade your WooCommerce on 3.3.3 and please tell us does this has resolved this issue.
In new theme update you will get compatibility with new WooCommerce.
ou can download older version from the following link https://wordpress.org/plugins/woocommerce/advanced/ – at the bottom of the page.
Best Regards,
Sasha
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
Just returning from a trip. Reverting to woocommerce 3.3.3 did not solve this issue. Do you have any other suggestions?