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Okay
  Public Ticket #1616989
Migration
Closed

Comments

  • avinashk88 started the conversation

    Hi,

    I'm trying to migrate posts from my live website to the local website I'm designing with your Roslyn theme. I'm having trouble with the migration process as the Wordpress exporter migrates everything except for media files. So, the posts are available but the featured images and images accompanying the article are not being migrated. Is there any fix to this problem? 

  •  1,845
    Elated replied

    Hi,

    Could you please try to migrate your site with these steps http://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-to-a-new-host-or-server-with-no-downtime/

    Also you can check this article http://www.wpbeginner.com/plugins/how-to-download-your-entire-wordpress-media-library/

    We hope that this will help you to get whole content with featured images.

    Best Regards,

    Sasha


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

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  • avinashk88 replied

    Can I clone my current live website and install the Roslyn theme? Or does the Roslyn theme have to be installed on a fresh Wordpress Install?

  • avinashk88 replied

    Ok, I've tried both those methods and it's not working. 

  •   Elated replied privately
  • avinashk88 replied

    Thank you. I fixed the issue. 

  •  1,845
    Elated replied

    Hello,

    I'm glad you've managed to make it work. For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thank you,
    Jerry, Elated


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.