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  Public Ticket #1619829
Installing Theme
Closed

Comments

  • rubykular started the conversation

    I have tried to install the them but get this error:

    This site can’t be reached
    The connection was reset.
    Try:

    Checking the connection
    Checking the proxy and the firewall
    Running Windows Network Diagnostics
    ERR_CONNECTION_RESET

  •   Elated replied privately
  • rubykular replied

    I have managed to install the theme but the sliders are not there.  When i go to revolution slider there are no demo sliders.  How do i upload the sliders?

  •  1,845
    Elated replied

    Hello,

    Please note that after installing / activating this theme, you need to Install/activate all required plugins (+Contact Form 7 and WooCommerce if you plan to use shop). 

    Then you can import the demo with our OneClick (Elated Options >> Import) or with native WP importer tool (Tools >> Import >> WordPress) via XML, located in the file you downloaded from ThemeForest website / XML.

    If you  import the demo via XML, note that you need to import Options and Widgets, after that in Elated Options >> Import

    Then you can go to Appearance >> Customize >> Homepage setting >> and then choose desired homepage.

    Before that, please check your server resource settings. Check/increase these values or ask your hosting service to do it for you.

    max_execution_time = 300
    memory_limit = 128M
    upload_max_filesize = 128M
    post_max_size = 256M
    max_input_vars = 3000

    You can use this plugin in order to check it >> https://wordpress.org/plugins/wordpress-php-info/

    After you do this, you can try to import the demo or just let us know and we will try to import the demo for you. 

    Also, note that when importing a demo onto your site RevSlider slideshow has to be imported separately. To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel Slider Revolution -> Import. Search for some-home-slider-X.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.

    Also, you can follow these guidelines on how to import the demo >> 

    Complete Guide To Demo Import

    Please let us know if there is anything else we can do for you.

    Thank you,
    Jerry, Elated


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  • rubykular replied

    Thank you.  I've managed to find the Slide files and have imported them.  The only thing that did not import was the view more button.  Can you send me the file for that? or how do I import it?

  •  1,845
    Elated replied

    Hello,

    I'm not quite sure what you try to achieve, but iIf you are referring to Read More tag within blog list >>

    You can try to set desired Text Length in Elated Blog List settings >> Post info >>


    In order to make sure we understand what the issue is, please provide these: 
    (a)URL and (b)screenshot with the element highlighted and (c)detailed description of what the issue is.

    And we will try to provide a solution for you as soon as possible.

    Thank you,
    Jerry, Elated


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.