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Okay
  Public Ticket #1621373
Bugs
Closed

Comments

  • lukodesigns started the conversation

    Hello, 

    We have noticed some bugs with the theme:

    1. If you click click onto any page any then hit the browser back button it loads a blank screen. This issue is happens on Safari and Firefox, Chrome back button works. 

    2. Our site is loading very slowly on Firefox and Safari, Chrome seems to load decently, we thought maybe it was Media Temple our webhost, but when I activate another default theme the pages load quickly, something about the theme on this server is very slow.

    http://s71.23a.mwp.accessdomain.com/

    How can we fix these issues?

    Thanks!

  •  1,845
    Elated replied

    Hello,

    1. You can try to disable Smooth Page Transitions in Elated Options >> General >> Settings.

    2. We have just checked this on your website and as you can see in the following screenshot it seems like everything works/looks just fine. Your site has been loaded very fast on Firefox and Google Chrome (Win 10, PC).

    Users can optimize site for speed, but good percentage is caused by server itself, so end users should increase performance on their own, and to to make sure that they are using reliable hosting service providers with high resources, and with fast and secure servers.

    Here are some general tips for speeding up your website, and please note, you can't minimize files like js.php and css.php, because they are dynamically created.

    1) Optimize your images with some tool: www.jpegmini.com/

    2) Also you can install some plugin for cache, like WP Fastest Cache:

    https://sr.wordpress.org/plugins/wp-fastest-cache/ http://wordpress.org/plugins/wp-super-cache/

    https://wordpress.org/plugins/w3-total-cache/

    or premium one http://wp-rocket.me/

    3) You can enable gzip compression on your server. You should paste this code to .htaccess file located in your folder:

    <ifModule mod_gzip.c>
    mod_gzip_on Yes
    mod_gzip_dechunk Yes
    mod_gzip_item_include file .(html?|txt|css|js|php|pl)$
    mod_gzip_item_include handler ^cgi-script$
    mod_gzip_item_include mime ^text/.*
    mod_gzip_item_include mime ^application/x-javascript.*
    mod_gzip_item_exclude mime ^image/.*
    mod_gzip_item_exclude rspheader ^Content-Encoding:.*gzip.*
    </ifModule>

    http://www.feedthebot.com/pagespeed/enable-compression.html

    4) Leverage browser caching: http://www.feedthebot.com/pagespeed/leverage-browser-caching.html

    5) Use at least PHP 5.6 or greater in order to process PHP code faster, and to fix older version bugs. Note that wordpress is now recommending PHP 7.0 or greater https://wordpress.org/about/requirements/

    Please let us know if there is anything else we can do for you.

    Thank you,
    Jerry, Elated


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  • lukodesigns replied

    1. Ok I turned off smooth page transitions, but the issue persists on Safari, so if you click to any page from the homepage and then click the back button, it loads a blank page. the back button works for all pages except the homepage. How can we fix this?


    2. Thanks for your tips on speeding up the website. Will test it out.

  •  1,845
    Elated replied

    Hello,

    Please note that you can set some theme options globally through Elated Options >> Header, General, Footer, Title etc. and for some specific page within Elated Page individual settings.

    So you can go to alter that page and then navigate to Elated General page settings in order to check if Page transitions are disabled for that page either.

    If the problem persist, you can try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. 

    Please let us know if there is anything else we can do for you.

    Thank you,
    Jerry, Elated


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.