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  Public Ticket #1621514
Split Showcase page issue
Closed

Comments

  • MrPrainx started the conversation

    Hello. I'm having some issues with the split showcase pages on some screens.


    For example here: https://www.cantinamartinelli.com/contatti/


    As you can see from the screenshot that follows, the "send" button and the privacy acceptance are out of the screen, and being a showcase you cannot scroll down. 

    screenshot


    This happens just on some screens. 


    Is there a way to avoid this? Thank you.


  •  1,845
    Elated replied

    Hello,

    We have just checked this on your website and as you can see in the following screenshots it seems like everything works/looks just fine >>

    Could you please tell us in which device/browser you have this issue, and also what we can do to reproduce this on our side? 

    Please let us know if there is anything else we can do for you.

    Thank you,
    Jerry, Elated


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  • MrPrainx replied

    Hello.


    For example on a 13" screen, using Chrome. Or on the laptop I'm using now (sorry, I don't have more specifics because I use it only at work).


    As you can see, the send button (and the acceptance) is hidden and you can't scroll down more.

    I think you can reproduce this issue by zooming in a little bit on your screen.

  •   Elated replied privately