Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
i already made sure i have set the columns to 4 columns but it only loaded 2 columns to show in the services portfolio category. I had to click load more for it to show. But when i refreshed the page it only loaded 2 columns.
what i want is for it to load 4 columns to show immediately
This happened because filter feature is filtering only visible portfolio/blog items and in conjunction with load more feature which loads next batch of items ordered by Date or Title, and this new batch is unfiltered.
Unfortunately there is no fix for this, as it actually works properly. There is no way for load more to only add items from that filtered category, because script which we are using for the filter is working in that way.
So, only solutions are: a) to set all items to be visible without Load More functionality b) to disable filter option c) to increase number of portfolio items on your page so you can have more items for each category
Please let us know if there is anything else we can do for you.
Thank you, Jerry, Elated
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
i already made sure i have set the columns to 4 columns but it only loaded 2 columns to show in the services portfolio category. I had to click load more for it to show. But when i refreshed the page it only loaded 2 columns.
what i want is for it to load 4 columns to show immediately
Hello,
This happened because filter feature is filtering only visible portfolio/blog items and in conjunction with load more feature which loads next batch of items ordered by Date or Title, and this new batch is unfiltered.
Unfortunately there is no fix for this, as it actually works properly. There is no way for load more to only add items from that filtered category, because script which we are using for the filter is working in that way.
So, only solutions are:
a) to set all items to be visible without Load More functionality
b) to disable filter option
c) to increase number of portfolio items on your page so you can have more items for each category
Please let us know if there is anything else we can do for you.
Thank you,
Jerry, Elated
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.