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Okay
  Public Ticket #1637729
WPBakery
Closed

Comments

  • Joe started the conversation
    July 10, 2018 at 11:13pm

    How can we enable the plugin?

    Or enable the licence?

  •   Elated replied privately
  • Joe replied
    July 11, 2018 at 5:36pm

    We installed it but we can't edit any page

    HELP!

    We get this error:


  •  1,845
    Elated replied
    July 12, 2018 at 1:24pm

    Hello,

    Please make sure your server is using PHP version that is at least 5.6, but not 7.2, so between 5.6 and 7. Just contact your server hosting and let ask them to do this for you.

    Also, please check server resource settings. You can use this 3rd party plugin for that >> https://wordpress.org/plugins/wordpress-php-info/

    Try to increase these (MASTER) values or ask your hosting service to do it for you.

    max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

    If the problem persist please provide us with login credentials (in Private Reply) and site url, so we can take a closer look?

    Please let us know if there is anything else we can do for you.

    Thank you,
    Jerry

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  •   Joe replied privately
  • Joe replied
    July 16, 2018 at 2:49pm

    Hello?

    HELLO?

  •  1,845
    Elated replied
    July 17, 2018 at 7:10am

    Hello Joe,

    we are sorry for the delay, since we are currently working with limited resources.

    As I can see Visual Composer is installed. Anyway, I have installed latest version of visual composer for you.


    Please check if everything works correctly and let us know of we can do anything else for you!

    Kind Regards,

    Norah


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • Joe replied
    July 17, 2018 at 2:24pm

    Nope. Still nothing.

    Whenever we click edit page this is what comes up on every page :/

    HELP!

  •  1,845
    Elated replied
    July 18, 2018 at 12:26pm

    Hello,

    Please make sure your server is using PHP version that is at least 5.6, but not 7.2, so between 5.6 and 7. Just contact your server hosting and let ask them to do this for you.

    Here is a link to the latest version of WPBakery Page Builder for WordPress (formerly Visual Composer):
    https://www.dropbox.com/sh/laj08bo1rctdlyt/AABU8qzVqLMSeUnvFFEOdYFRa?dl=0

    Please let us know if there is anything else we can do for you.

    Thank you,
    Jerry

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.