Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
We have issues with correct viewing of elements, f.e. two of them:
incorrect position of big images in bakery home
duplicated images in testimonials section in grocery home and missing testimonials
Please see attachments.
We tried more imports, we have correct setting of execution time for request etc., also reinstalled WP at all via FTP, follow your steps for importing...
You are welcome! We are sorry for the later answer, but we are currently working with limited resources, thank you for your understanding!
We have just checked this on your website and as you can see in the following screenshot it seems like everything works/looks just fine >>
Could you please tell us if you have already been able to solve this issue?
In case you didn't it can happen that your screen resolution is drastically different than all screen resolutions we have tested our theme with, so could you please provide us your screen resolution to check it out.
Thank you!
Kind Regards,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thank you, Jerry
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello,
your theme is really beautiful, good job.
We have issues with correct viewing of elements, f.e. two of them:
Please see attachments.
We tried more imports, we have correct setting of execution time for request etc., also reinstalled WP at all via FTP, follow your steps for importing...
Thank you very much in advance for your help.
With best regards,
Richard
Hello,
Would you mind providing us with login credentials (in Private Reply) and site url, so we can take a closer look?
Please let us know if there is anything else we can do for you.
Thank you,
Jerry
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello Richard,
You are welcome! We are sorry for the later answer, but we are currently working with limited resources, thank you for your understanding!
We have just checked this on your website and as you can see in the following screenshot it seems like everything works/looks just fine >>
Could you please tell us if you have already been able to solve this issue?
In case you didn't it can happen that your screen resolution is drastically different than all screen resolutions we have tested our theme with, so could you please provide us your screen resolution to check it out.
Thank you!
Kind Regards,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
maybe this information should worth also for others.
The reason of problem was that I have no added any Google maps code. After import the field was empty.
Thank you that you checked this out.
Have a nice day,
Richard
Hello Richard Plasgura,
Thanks for this info.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thank you,
Jerry
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.