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  Public Ticket #1642751
Activating child theme breaks website
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Comments

  • earthnutvt started the conversation
    July 16, 2018 at 1:21am

    I uploaded the parent and child themes, WordPress recognized them, but when I activate the child theme, the site throws a 500 error.

  •  1,845
    Elated replied
    July 16, 2018 at 7:27am

    Hello,

    There are five major reasons why these errors occur in WordPress:

    • Incorrect web server configuration
    • Incorrect folder/file permissions
    • Corrupt files or files that contain errors in code
    • PHP memory limits set too low
    • Conflicting third party plugins

    It is possible that something was uploaded wrong or something is corrupt with your WP install.

    Download a fresh copy of the theme and install it, if that does now work contact your host about the ERROR 500 HTTP as that is server related for certain, that will be able to help.

    Also, please check these master values or ask your hosting service to do it for you.

    max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

    Then you can try to install this theme and import the demo >>

    Complete Guide To Demo Import

    Please let us know if there is anything else we can do for you.

    Thank you,
    Jerry


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  • earthnutvt replied
    July 16, 2018 at 11:09am

    There's already a WordPress installation on this hosting that works, so it's not the hosting. I don't have any other plugins installed, so I'm thinking it's an error in your code. 

  • earthnutvt replied
    July 16, 2018 at 11:22am

    Here's an error I'm getting:

    [16-Jul-2018 01:11:18] PHP Parse error:  syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM in /home3/theglot3/public_html/writeful.ink/wp-content/themes/esmarts/framework/lib/eltdf.layout3.php on line 539


  •  1,845
    Elated replied
    July 16, 2018 at 11:26am

    Hello,

    T_PAAMAYIM_NEKUDOTAYIM  error means that PHP is not recognizing expression because it is outdated version, probably PHP 5.2 or 5.4. This has nothing to do with compatibility with WP. It is WordPress requirement https://wordpress.org/about/requirements/ - PHP 7.0 (but not 7.2, so between 5.6 and 7).

    You can simply check PHP version on your installation with this plugin https://wordpress.org/plugins/wordpress-php-info  If it is lower version, please ask your hosting provider to set PHP version according to WordPress requirements (ver. 7.0+).

    Please let us know if there is anything else we can do for you.

    Thank you,
    Jerry


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.