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Okay
  Public Ticket #1655360
problem photo
Closed

Comments

  • didotadv started the conversation

    (to display the website correctly I would need your ip)

    hello I can not correctly display the image that should be in white space
    the image has been loaded more than once but I can not see it
    it can be seen correctly with mozzilla and safari but with chrome you can not see it


    thank you so much

  •  1,845
    Elated replied

    Hi there,

    Here is the IP: 

    217.24.25.23

    Best regards,

    Marie


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  • didotadv replied

    ip inserted

  •  1,845
    Elated replied

    Hello there,

    We couldn't replicate this on our side:

    As you can see in the screenshot above, we opened your site in Google chrome and this is working.

    Check if your browser is up to date if you still can not see the image. Let us know!

    Best regards,

    Marie


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • didotadv replied

    all right

    works corrected after chrome update
    thank you so much

  • didotadv replied

    one last thing
    it is possible not to show the name of a product in the description

  •  1,845
    Elated replied

    Hello there,

    You're welcome!

    You can do that with this additional CSS:

    .eltdf-portfolio-single-holder .eltdf-ps-item-title {
        display:  none!important;
    }
    

    Paste it in Appearance > Customize > Additional CSS.

    Let us know if you have any other questions!

    Best regards,

    Marie


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • didotadv replied
    everything is perfect
    thank you so much
  •  1,845
    Elated replied

    Hi there,

    You're welcome!

    All the best,

    Marie


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.