Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I was hoping to have my website as same as the demo, with all the elements and images, and edit my content over it. but was i got was a blank wordpress theme with only the logo. usually from my experience, you should have templates to choose from to your homepgae / blog / store.. but i dont have it on my theme. appreciate your assistance
It is really important to follow these steps for successful demo import. If your resources don't meet requirements (step 1 and step 2 in guide), please contact your hosting provider to increase these values for you.
Let us know what you did and if you still need help with this!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I was hoping to have my website as same as the demo, with all the elements and images, and edit my content over it. but was i got was a blank wordpress theme with only the logo. usually from my experience, you should have templates to choose from to your homepgae / blog / store.. but i dont have it on my theme. appreciate your assistance
Hello there,
Welcome to your support management and thank you for choosing Frappe!
When you install theme, to get elements, templates etc, you will have to import our demo in Frappe options > Import:
In this article you will find full guidance how to import demo: Complete Guide To Demo Import
It is really important to follow these steps for successful demo import. If your resources don't meet requirements (step 1 and step 2 in guide), please contact your hosting provider to increase these values for you.
Let us know what you did and if you still need help with this!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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