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The widgets button is not working, it takes me to a blank page.
I am also having trouble figuring out how to embed my instagram feed into a page. Please advise. I have installed and activate the plug in, but not sure what to do now. Would this be done in widgets?
This is a rather strange mistake, try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please send us a message with all of your plugins still deactivated.
Thank you for your patience and your understanding! Thank You, Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
The widgets button is not working, it takes me to a blank page.
I am also having trouble figuring out how to embed my instagram feed into a page. Please advise. I have installed and activate the plug in, but not sure what to do now. Would this be done in widgets?
Regards
Hello there,
could you please provide us a link where widgets button is not working with a screenshot?
To connect to instagram you should simply navigate to Elated Options>Social Networks>Instagram and click Re-connect with Instagram.
Than you should navigate to Apperance>Widgets,use Elated Instagram Wiget and place it in Wiget area of your choice.
Please let us know if there's anything else we can do for you!
Thank You,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there,
Thank You!
This is a rather strange mistake, try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please send us a message with all of your plugins still deactivated.
Thank you for your patience and your understanding!
Thank You,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, please help me. I do not go to the instagram page. Go to my login page. Why?
LINK
Hello there,
Thank you for writing in.
Regarding the Instagram issues, please navigate to:
your-website.com/wp-admin/options.php page
Then find all the _instagram_ fields and delete them:
If you want to change the Instagram account, navigate to:
www.instagram.com and make sure you are logged out.
Then navigate to Theme Options > Social Networks > Connect with Instagram.
- Also note that some web servers don't allow editing the database through options.php, so you might need to access database directly.
Please let us know if there's anything else we can do for you!
Thank You,
Kind Regards,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Doesn't work.
Hello,
It may be best that you just install / activate this 3rd party plugin for Instagram instead >> https://wordpress.org/plugins/instagram-feed/
That should do the job.
Please let us know if there is anything else we can do for you.
Thank you,
Jerry
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.