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Suddenly, the timeline in the bottom of my page dissapeared when changing the content and photos of the timeline... although it is still there but cannot be seen (first screen shot attached). I deactivated Elated CPT and now WP Bakery is not showing the same visual layout like before... only shows codes and shortcodes. (second screen shot attached)
Similarly, The instagram feed from other plugins do not work in your theme. Currently I get this error and the feed just keeps loading. (Third Screen shot attached) Need help!
Welcome to your support management and thank you for choosing Sweet tooth!
It seems like you used some content that is probably dynamic (from some 3rd party plugin) and horizontal timeline is dynamic element itself, so probably the issue is caused because of the conflict between scripts:
We are recommending that when you use dynamic element to use static content inside.
You can use our Instagram plugin, that is tested with our themes:
When it comes to 3rd party plugins (that instagram plugin), you have to understand that we didn't and couldn't test all plugins out there with our themes. Of course, some compatibility issues might occur once in a while and there's nothing we can do about that.
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Thanks for your reply. The timeline in my theme stopped working when I was updating the content, photos and dates. Instagram plugins were added later after the problem. When I deactivated / re activated the plugin of Elated CPT only shortcodes appeared..
The third party plugin has been deactivated and I still get the same problem... Timeline is not showing up... and Instagram feed plugin was my first plugin installed, which also didn't work. I connected your theme instagram plugin but how can i add the feed to my page without it being in the footer or header? is there any short code??
Please need some help with getting the timeline to show up, instagram feed to work properly and want the layers of WP-Bakery to appear like before (not shortcodes and code).. what should i do??
1)Regarding your Timeline issue, could you please provide us with your wp-admin details so we can log in and investigate on this further(all 3rd Party Plugins should stay disabled)?
2)Regarding your WPBakery issue you should simply go to Plugins>Installed Plugins>WPBakery Visual Composer and activate it:
3)You can show Elated Instagram Feed in the Page Content as well. You should make Custom Widget Area with Instagram and drag Instagram Widget in it. Then you should use Widgetized Sidebar Shortcode in a Page.
Please let us know if there's anything else we can do for you! Thank You, Kind Regards, Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi Guys, Thanks for a great theme.
Suddenly, the timeline in the bottom of my page dissapeared when changing the content and photos of the timeline... although it is still there but cannot be seen (first screen shot attached). I deactivated Elated CPT and now WP Bakery is not showing the same visual layout like before... only shows codes and shortcodes. (second screen shot attached)
Similarly, The instagram feed from other plugins do not work in your theme. Currently I get this error and the feed just keeps loading. (Third Screen shot attached) Need help!
Thanks & Regards,
Mohit Mani
Hi there,
Welcome to your support management and thank you for choosing Sweet tooth!
It seems like you used some content that is probably dynamic (from some 3rd party plugin) and horizontal timeline is dynamic element itself, so probably the issue is caused because of the conflict between scripts:
We are recommending that when you use dynamic element to use static content inside.
You can use our Instagram plugin, that is tested with our themes:
Or you can try to use Instagram feed plugin https://wordpress.org/plugins/instagram-feed/. Our users used it and the feedback was positive.
When it comes to 3rd party plugins (that instagram plugin), you have to understand that we didn't and couldn't test all plugins out there with our themes. Of course, some compatibility issues might occur once in a while and there's nothing we can do about that.
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Thanks for your reply. The timeline in my theme stopped working when I was updating the content, photos and dates. Instagram plugins were added later after the problem. When I deactivated / re activated the plugin of Elated CPT only shortcodes appeared..
The third party plugin has been deactivated and I still get the same problem... Timeline is not showing up... and Instagram feed plugin was my first plugin installed, which also didn't work. I connected your theme instagram plugin but how can i add the feed to my page without it being in the footer or header? is there any short code??
Please need some help with getting the timeline to show up, instagram feed to work properly and want the layers of WP-Bakery to appear like before (not shortcodes and code).. what should i do??
Hello Mohit,
1)Regarding your Timeline issue, could you please provide us with your wp-admin details so we can log in and investigate on this further(all 3rd Party Plugins should stay disabled)?
2)Regarding your WPBakery issue you should simply go to Plugins>Installed Plugins>WPBakery Visual Composer and activate it:
3)You can show Elated Instagram Feed in the Page Content as well. You should make Custom Widget Area with Instagram and drag Instagram Widget in it. Then you should use Widgetized Sidebar Shortcode in a Page.
Please let us know if there's anything else we can do for you!
Thank You,
Kind Regards,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.