Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Hi team, We are finding a terrible issue that needs to be solved immediately. The videos when played in Full Screen in Google Chrome, is not being seen properly. The side menu overlaps over the Full Screen Video.
I understand this is a z-index error, but we can't figure it out how to fix it. We made no custom changes in the css of the theme but yet facing this error.
On Firefox, everything is absolutely Okay but only in Google Chrome we ace this problem. Please fix this bug as soon as possible.
Please see screenshot below (first URl on Google Chrome in Full Screen).
Could you please try first to deactivate your plugins and check again. If after this you still have same problem please send to us WP admin access and link to your site and we will try to inspect this issue closer? Thank You.
Best Regards,
Sasha
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi team,
We are finding a terrible issue that needs to be solved immediately. The videos when played in Full Screen in Google Chrome, is not being seen properly. The side menu overlaps over the Full Screen Video.
Please go to the following URL:
1. http://sujanyadas.com/short-videos/ - Self Hosted videos example
2. http://sujanyadas.com/full-length-videos/ - YouTube hosted video example
I understand this is a z-index error, but we can't figure it out how to fix it.
We made no custom changes in the css of the theme but yet facing this error.
On Firefox, everything is absolutely Okay but only in Google Chrome we ace this problem. Please fix this bug as soon as possible.
Please see screenshot below (first URl on Google Chrome in Full Screen).
Hi,
Could you please try first to deactivate your plugins and check again. If after this you still have same problem please send to us WP admin access and link to your site and we will try to inspect this issue closer? Thank You.
Best Regards,
Sasha
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
As we can see you have 1.0.1. version of the theme and there is 1.2. version out. Please update your theme and let us know if the issue went away.
Also, we noticed that you added CSS animation, set it to None:
Looking forward to hearing from you!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
You can upgrade our theme by performing following steps:
1. Download latest All files & documentation file from ThemeForest (your Downloads page)
2. Extract it and locate april.zip
3. Extract april.zip and locate april folder
4. Copy/Replace the content of april folder to /wp-content/themes/april folder of your web site.
Using this method, none of existing content or settings will be lost.
Please let us know if there is anything else we can do for you.
Thank you,
Jerry
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.