Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Welcome to your support management and thank you for choosing our theme!
We are very sorry for the late answer, we were working with a limited resources for a past few days, thank you for your patience and your understanding!
You should check if content Top Padding is set to 0 in that page.
In case this doesn't help could you please provide us with your wp-admin details so we can log in and investigate on this further?
Thank You, Kind Regards, Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
You are welcome! Please let us know if there's anything else we can do for you!
Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads
This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance!
Kind Regards,
Elated
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
When active the top bar appears this white bar under the header. How do I delete it?
Hello there,
Welcome to your support management and thank you for choosing our theme!
We are very sorry for the late answer, we were working with a limited resources for a past few days, thank you for your patience and your understanding!
You should check if content Top Padding is set to 0 in that page.
In case this doesn't help could you please provide us with your wp-admin details so we can log in and investigate on this further?
Thank You,
Kind Regards,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I think the problem is in the margin-botton. At 83px the bar disappears. How do I change?
Hello there,
I have tried to reproduce this on my local installation, but unfortunately, with no luck:
could you please provide us with your wp-admin details so we can log in and investigate on this further?
Thank You, Kind Regards, Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Link: marzari.cinaracopetti.com.br/wp-admin
Usuário: cinaracopetti
Login: q2c8j8k2v6u7
Hi,
My hosting should have blocked the ip. Can you provide me?
liberado
Hi,
Access released for ip 217.24.25.23
Link: marzari.cinaracopetti.com.br/wp-admin
User: cinaracopetti
Login: q2c8j8k2v6u7
Hello,
I've just checked this out in your back-end and I noticed that you that you set padding top to 100px.
I've remove it and then added this custom css >>
.eltdf-page-header {margin-bottom: 0 !important;
}
As you can see in the following screenshot, it seems like that do the job.
Please let us know if there is anything else we can do for you.
Thank you,
Jerry
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you
Hello there,
You are welcome! Please let us know if there's anything else we can do for you!
Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads
This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance!
Kind Regards,
Elated
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.