Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
1) The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don't have to activate them and they'll work for you regardless of that.
In the following text we'll explain how the bundled plugins work:
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.
Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme.
Also for import demo content you should go in Revolution slider > Import Slider > Choose from your theme folder _theme / theme_forest / Theme Main Files / xml export / revslider / and choose slider and import.
2) We are not no longer able to obtain the information on these particular images.
Most likely our designers have used one of the images they've found on the web and then redesigned/did some additional custom work to it and created their own version of it.
But there is a handy search tool that Shutterstock intruduced some time ago, and it is a search by image upload. You can try utilizing this search:shutterstock.com/search/upload+images
Sorry for inconvenience, and thanks for understanding.
Best Regards,
Sasha
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi hello
I'm trying to download the Revolution Slider but its says Error: slider_export.txt does not exist!
when Im importing it through the panel.
Please check the issue: from the home page -
Revolution Slider Error: Slider with alias main-home not found.
http://xvolv.com/?page_id=29
Thank you
and I would like to also purchase all the copyrighted images from shutterstock but I don't know where to find them ?
thanks !
Hi,
1) The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don't have to activate them and they'll work for you regardless of that.
In the following text we'll explain how the bundled plugins work:
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.
Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme.
You can read more about this here:
https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Also for import demo content you should go in Revolution slider > Import Slider > Choose from your theme folder _theme / theme_forest / Theme Main Files / xml export / revslider / and choose slider and import.
2) We are not no longer able to obtain the information on these particular images.
Most likely our designers have used one of the images they've found on the web and then redesigned/did some additional custom work to it and created their own version of it.
But there is a handy search tool that Shutterstock intruduced some time ago, and it is a search by image upload. You can try utilizing this search:shutterstock.com/search/upload+images
Sorry for inconvenience, and thanks for understanding.
Best Regards,
Sasha
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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