Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
This theme supports Woocommerce version 3.3.5 and currently my Worpress site is running 3.4.4. Will you be releasing an update with support for version 3.4.4 soon? I cannot currently make any product template changes through the WP Customization page until the proper version is integrated. Thanks in advance.
Welcome to your support management and thank you for choosing Nightshade!
As you may know, WooCommerce releases new versions of the plugin every few weeks. Which means that some of the template files we use in our theme might show up as outdated, if you update your WooCommerce to the latest version. We do update all the template files when we release new versions of the theme, which will be in the near future. For now, you can:
a. If you update WooCommerce, ignore the outdated message - note that most of the WooCommerce updates do not change anything critical, so it won't impact the theme's functionality.
When the WooCommerces is updated, you can go through Checkout process and make sure everything is working fine. If it's working fine, you can just ignore the 'out of date' warning.
b. If there is some kind of a glitch, you can leave 3.3.5. WooCommerce version that is compatible with our theme and with a next update this will be updated.
Let us know if you have any other questions!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
This theme supports Woocommerce version 3.3.5 and currently my Worpress site is running 3.4.4. Will you be releasing an update with support for version 3.4.4 soon? I cannot currently make any product template changes through the WP Customization page until the proper version is integrated. Thanks in advance.
Hello there,
Welcome to your support management and thank you for choosing Nightshade!
As you may know, WooCommerce releases new versions of the plugin every few weeks. Which means that some of the template files we use in our theme might show up as outdated, if you update your WooCommerce to the latest version. We do update all the template files when we release new versions of the theme, which will be in the near future. For now, you can:
a. If you update WooCommerce, ignore the outdated message - note that most of the WooCommerce updates do not change anything critical, so it won't impact the theme's functionality.
When the WooCommerces is updated, you can go through Checkout process and make sure everything is working fine. If it's working fine, you can just ignore the 'out of date' warning.
b. If there is some kind of a glitch, you can leave 3.3.5. WooCommerce version that is compatible with our theme and with a next update this will be updated.
Let us know if you have any other questions!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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