Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I've imported the complete Demo with all attachments. But in all HOME pages of demo, show this error message: Error on Evolution Slider: Slider with alias main-slider not found.
Welcome to your support management and thank you for choosing our theme!
Please note that Revolution Slider files do not import automatically, and you will need to import these slides manually.
First thing you need to make sure you've downloaded correct file from ThemeForest, from themeforest.net find the theme and in download button dropdown, select "All files & documentation".
Then you will need to navigate to Dashboard > Revolution Slider > Import and then browse the folder you've downloaded from ThemeForest and find the Theme Main Files > xml_export > revslider
Also, make sure to navigate to Dashboard > Revolution Slider > Global Settings and set these Grid Sizes that we use in our demos:
Please let us know if there's anything else we can do for you! Thank You, Kind Regards, Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I've imported the complete Demo with all attachments. But in all HOME pages of demo, show this error message: Error on Evolution Slider: Slider with alias main-slider not found.
Hello there,
Welcome to your support management and thank you for choosing our theme!
Please note that Revolution Slider files do not import automatically, and you will need to import these slides manually.
First thing you need to make sure you've downloaded correct file from ThemeForest, from themeforest.net find the theme and in download button dropdown, select "All files & documentation".
Then you will need to navigate to Dashboard > Revolution Slider > Import and then browse the folder you've downloaded from ThemeForest and find the Theme Main Files > xml_export > revslider
Also, make sure to navigate to Dashboard > Revolution Slider > Global Settings and set these Grid Sizes that we use in our demos:
Please let us know if there's anything else we can do for you!
Thank You,
Kind Regards,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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