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  Public Ticket #1683135
Fatal error message
Closed

Comments

  • Emii-08 started the conversation
    August 20, 2018 at 2:34pm

    Hello :)

    Thank for this super theme ! But I have a problem, a message error appears when I try to change or add a page :

    Fatal error: Uncaught Error: Call to undefined function yvette_elated_is_gutenberg_installed() in /homepages/3/d750403789/htdocs/app750403932/wp-content/themes/yvette/framework/eltdf-framework.php:350 Stack trace: #0 /homepages/3/d750403789/htdocs/app750403932/wp-includes/class-wp-hook.php(288): yvette_elated_meta_box_add(‘page’) #1 /homepages/3/d750403789/htdocs/app750403932/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /homepages/3/d750403789/htdocs/app750403932/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /homepages/3/d750403789/htdocs/app750403932/wp-content/plugins/gutenberg/lib/register.php(192): do_action(‘add_meta_boxes’, ‘page’, Object(WP_Post)) #4 /homepages/3/d750403789/htdocs/app750403932/wp-includes/class-wp-hook.php(286): gutenberg_collect_meta_box_data(’’) #5 /homepages/3/d750403789/htdocs/app750403932/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #6 /homepages/3/d750403789/htdocs/app750403932/wp-includes/plugin.php(453): WP_Hook->do_action in /homepages/3/d750403789/htdocs/app750403932/wp-content/themes/yvette/framework/eltdf-framework.php on line 350

    Can you help me please ?

    Thank you again :)

  •  1,845
    Elated replied
    August 21, 2018 at 11:51am

    Hello,

    Thanks for writing in.

    Seems like the reason why you're having this issue are low server resource settings.

    Could you please try to increase these values or ask your hosting service to do it for you. 

    max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

    Please make sure your server is using PHP version that is at least 5.6, but not 7.2, so between 5.6 and 7. Just contact your server hosting and let ask them to do this for you.

    If the problem persist, please provide us with your wp-admin credentials (in Private Reply) so we could take a closer look.

    Thank you,
    Jerry

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

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  •  1
    Dandabass replied
    August 22, 2018 at 1:35pm

    Same error here, bought it yesterday:

    Fatal error: Uncaught Error: Call to undefined function yvette_elated_is_gutenberg_installed() in /home/garzaroja/public_html/wp-content/themes/yvette/framework/eltdf-framework.php:350 Stack trace: #0 /home/garzaroja/public_html/wp-includes/class-wp-hook.php(288): yvette_elated_meta_box_add('page') #1 /home/garzaroja/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters('', Array) #2 /home/garzaroja/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /home/garzaroja/public_html/wp-admin/edit-form-advanced.php(334): do_action('add_meta_boxes', 'page', Object(WP_Post)) #4 /home/garzaroja/public_html/wp-admin/post-new.php(76): include('/home/garzaroja...') #5 {main} thrown in /home/garzaroja/public_html/wp-content/themes/yvette/framework/eltdf-framework.php on line 350

  • Emii-08 replied
    August 23, 2018 at 9:58am

    Thank you for your answer, I try everythink you said but it still not working...

    Please can you check my website ? :)

    Thank you very much !

  •   Emii-08 replied privately
  •  1,845
    Elated replied
    August 24, 2018 at 11:58am

    Hi Emii, 

    We fixed this for you. You can now edit and add new pages. Check your website. 

    Let us know if you have any other questions and submit the ticket!

    Best regards,

    Marie

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.