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  Public Ticket #1683302
The gallery does not work
Closed

Comments

  • milimm started the conversation

    Hello, 

    1. I created a portfolio with a category, and the portfolio does not work.

    2. I changed the hover color of the buttons but nothing has change

    3. Back to top button - I would like to change the language to French.

    4. Would be possible to fixed the size for pricing table? so they look the same

    5. The testimonials are not showing (see img attached)

    6. I just added the social icons on the menu, but I dont see them. (see img attached) only on sticky header.

    Can you please help me with these?

    Thanks

  • milimm replied

    I'ts says "response time for support requests is up to 24 hours" 

    Can I have a feedback here?

  •  1,845
    Elated replied

    Hi there,

    Sorry for the late response, it's cause because of the numbers of tickets we are getting these days.

    Welcome to your support management and thank you for choosing Mane!

    We don't have an access to the site, se we couldn't take a look:

    1., 2., 4. and 5. Can you provide us admin credentials in private ticket so we can see the issues and inspect them. 

    3. Try to paste this code in Appearance > Customize > Additional CSS:

    #eltdf-back-to-top span.eltdf-line-text {
        font-size: 0!important;
    }
    #eltdf-back-to-top span.eltdf-line-text:after {
        content: "Some text";
        letter-spacing:.3em;
        font-size: 12px!important;
    }
    

    6. This depends on which widget area did you used (on widget area you set up your social icons) and which header type do you use. 

    For example, you can add top header bar and social icons to that top header:

    This is in case you use expanding or divided header type. 

    If you're using standard or vertical:

    You can set up social icons in here:

    Please provide us access to your site so we can help you with other questions!

    *Just a note, please in the future try not to write more then 2-3 questions regarding one topic and please write one topic per ticket. That way we can keep better track on the question and provide precise answer. Thanks for understanding.

    Best regards,

    Marie


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  •   milimm replied privately
  •   Elated replied privately
  •   milimm replied privately
  •  1,845
    Elated replied

    Hi there,

    We accessed with credentials you provided in some other ticket. Sorry for taking us to long to answer, it was because of the weekend days.

    3. Those double quotes you set wasn't the proper one. We set this for you, check your website:

    6. Add to the social icons that you set in Sticky Header widget area (for example 0 20px 0 20px to seperate widget from menu):

    6a (Anchors).

    To create menu anchor links, first you have to set Anchor ID for each section (Row) that you want to create a link to. The ID should be entered in the Anchor ID field and Row ID field should be empty: 

    This is very important, if you use Row ID it will jump to the section instead of scrolling. Use only small letters, no spaces for IDs. Set unique Anchor ID like this for each row (section) that you want to create a link to.

    After that navigate to Appearance -> Menus -> edit your menu -> add the page which contains this section to the menu and enter the appropriate anchor ID for the menu item (in the 'Anchor' field). 

    For each section that you want to create a link to you have to add the page which contains the section to the menu and enter appropriate anchor ID for each menu item. If there are two or more sections on the same page that you want to create links to, you have to add the same page two or more times to the menu with appropriate anchor IDs. 

    Let us know if you have any other questions!

    Best regards,

    Marie


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • milimm replied

    I am still waiting the feedback on 1, 2, 4, 5 and 6

    1. I created a portfolio with a category, and the portfolio does not work.

    2. I changed the hover color of the buttons but nothing has change

    3. Thanks

    4. Would be possible to fixed the size for pricing table? so they look the same

    5. The testimonials are not showing (see img attached)

    6. The mobile menu is not align properly, the "coming soon" is not on the same line then the social icons.

    Can you please help me with these?

    Thanks

  •  1,845
    Elated replied

    Hi there,

    1. Can you explain us little bit better this? As we can see, for example: http://drbaudoin.com/?portfolio-item=intervantions This portfolio item is showing up. Send us URL to that page where this is not working. Thanks!

    2. Try to paste this code in Appearance > Customize > Additional CSS:

    .eltdf-btn.eltdf-btn-outline.eltdf-hover-animation .eltdf-btn-hover-item {
        background: #99ffff;
    }
    .eltdf-btn.eltdf-btn-outline.eltdf-hover-animation:hover .eltdf-btn-hover-item {
        color: #99ffff;
        background: #99ffff;
    }
    

    4. Try to recreate that once again. We answered your question about testimonials in some other ticket, where we created test page with testimonials. 

    5. We can see that there is no "coming soon" in the mobile menu:

    Can you explain us little bit better this? Did you manage to set this up?

    Best regards,

    Marie


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • milimm replied

    1. I figure out by my self, thanks

    2. Its not perfect but Thanks anyway

    4. I did and still not working 

    5. Sorry, I was talking about the moving menu, please see the attached img.


  •  1,845
    Elated replied

    Hi there,

    4. We can see that the testimonials are working properly:

    Testimonials are showing up and the loop is working. Check your website.

    4. You can try to set up something like this:

    ul#menu-comming-soon-1 li a span {
        padding-top:3px;
        padding-right:3px;
    }
    

    Paste this code in Appearance > Customize > Additional CSS.

    Best regards,

    Marie


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • milimm replied

    As you can see on the following link, is not working for me https://ufile.io/apxtm

  •  1,845
    Elated replied

    Hi there,

    Sorry for the late response, our working hours are only during the weekdays.

    We tested this on Mac on Safari and on Windows and we couldn't replicate this issue on our side. 

    https://www.screencast.com/t/teoWIGsz

    Testimonials are not disappearing. Make sure you're using the latest version of the browser. Also, make sure that your caching plugin is set properly.

    Best regards,

    Marie


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • milimm replied

    I just update the safari version and it seems working better now. Thanks

    I would like to take off the "scroll down" vertical button on the main slider revolution on top of the page, but I can't find how to do it. Can you please help me with this?


  •  1,845
    Elated replied

    Hi there,

    You're welcome! Sorry for the late response, it's caused because of the numbers of tickets we are getting these days and because of the weekend days.

    You can delete that in that slider settings in here:

    Let us know if you manage this!

    Best regards,

    Marie


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.