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Okay
  Public Ticket #1683418
theme not loading
Closed

Comments

  • John Malik started the conversation

    bought the theme, saved it to my drive, opened my godaddy dashboard, clicked on themes, clicked upload theme, clicked on the zip file of my new theme, and after a few seconds received this error:  Unable to create directory uploads/2018/08. Is its parent directory writable by the server?

  • John Malik replied

    this issue has been resolved by me

  •  1,845
    Elated replied

    Hi there,

    Welcome to your support management and thank you for choosing our theme!

    We are glad that you've managed this!

    Let us know if you have any other questions!

    Best regards,

    Marie


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

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