Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay
  Public Ticket #1683716
Fatal error - unable to create pages & posts
Closed

Comments

  •  1
    Morgan_Nz started the conversation
    August 20, 2018 at 11:30pm

    Hi,

    I bought this theme yesterday and tried to install it today.
    However, I can't do anything... 
    Indeed, I am facing this fatal error when trying to create / update a page or post:

    Fatal error: Uncaught Error: Call to undefined function yvette_elated_is_gutenberg_installed() in /homepages/32/d750375101/htdocs/clickandbuilds/MorganLoupias/wp-content/themes/yvette/framework/eltdf-framework.php:350 Stack trace: #0 /homepages/32/d750375101/htdocs/clickandbuilds/MorganLoupias/wp-includes/class-wp-hook.php(288): yvette_elated_meta_box_add('post') #1 /homepages/32/d750375101/htdocs/clickandbuilds/MorganLoupias/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /homepages/32/d750375101/htdocs/clickandbuilds/MorganLoupias/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /homepages/32/d750375101/htdocs/clickandbuilds/MorganLoupias/wp-admin/edit-form-advanced.php(334): do_action('add_meta_boxes', 'post', Object(WP_Post)) #4 /homepages/32/d750375101/htdocs/clickandbuilds/MorganLoupias/wp-admin/post-new.php(76): include('/homepages/32/d...') #5 {main} thrown in /homepages/32/d750375101/htdocs/clickandbuilds/MorganLoupias/wp-content/themes/yvette/framework/eltdf-framework.php on line 350

    Thanks for helping out!

    Best,
    Morgan

  •  1,845
    Elated replied
    August 21, 2018 at 11:49am

    Hello,

    Thanks for writing in.

    Seems like the reason why you're having this issue are low server resource settings.

    Could you please try to increase these values or ask your hosting service to do it for you. 

    max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

    Please make sure your server is using PHP version that is at least 5.6, but not 7.2, so between 5.6 and 7. Just contact your server hosting and let ask them to do this for you.

    Please let us know if there is anything else we can do for you.

    Thank you,
    Jerry

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •  1
    Morgan_Nz replied
    August 21, 2018 at 11:28pm

    Hi, 

    Thanks for your answer, 

    I changed my php version to 7.0, I increased these values, I re-uploaded wordpress and the theme and it's still the same...

  •  1
    Dandabass replied
    August 22, 2018 at 1:33pm

    Same error here, bought it yesterday.

    Fatal error: Uncaught Error: Call to undefined function yvette_elated_is_gutenberg_installed() in /home/garzaroja/public_html/wp-content/themes/yvette/framework/eltdf-framework.php:350 Stack trace: #0 /home/garzaroja/public_html/wp-includes/class-wp-hook.php(288): yvette_elated_meta_box_add('page') #1 /home/garzaroja/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters('', Array) #2 /home/garzaroja/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /home/garzaroja/public_html/wp-admin/edit-form-advanced.php(334): do_action('add_meta_boxes', 'page', Object(WP_Post)) #4 /home/garzaroja/public_html/wp-admin/post-new.php(76): include('/home/garzaroja...') #5 {main} thrown in /home/garzaroja/public_html/wp-content/themes/yvette/framework/eltdf-framework.php on line 350

  •  1,845
    Elated replied
    August 24, 2018 at 9:33am

    Hi there,

    @Morgan_Nz Can you provide us admin credentials in private ticket so we can take a look? Did you install Gutenberg and the error appears?

    @Dandabass Please, submit the ticket and provide us there admin credentials in private ticket so we can take a look? 

    Thanks!

    Best regards,

    Marie

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •  1
    Morgan_Nz replied
    August 27, 2018 at 10:04pm

    The last update fixed everything, thank you !

    For info I didn't install Gutenberg. 

    I'm happy about the theme. 

    Morgan

  •  1,845
    Elated replied
    August 29, 2018 at 8:43am

    Hello Morgan_Nz,

    You're welcome. For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

    Thank you,
    Jerry

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.