Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I've just tried to checked this on your website but since maintenance mode is enable I was unable to access it.
Anyhow it is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login (in Private Reply) and URL to your site and I’ll take a look.
Please let us know if there is anything else we can do for you.
Thank you, Jerry
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
We just checked, the issue was causing 3rd party plugin called Mega Addons For Visual Composer. When it comes to 3rd party plugins, you have to understand that we didn't and couldn't test all plugins out there with our themes. Of course, some compatibility issues might occur once in a while and there's nothing we can do about that. Thanks for understanding!
We can suggest you not to use that plugin, because of the conflict with some of ours scripts.
Let us know if you have any other questions!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Amazing thank you. That's working now. I have one more question - I want my site to have the "Split screen showcase" homepage (http://bjorn.elated-themes.com/split-screen-showcase/). How can I do that and is it possible to have the images/slides on display link to blog posts?
Hope that makes sense! Look forward to hearing from you.
You can try to access this page if you imported demo and see how we set that homepage.
Unfortunately, there is no option to set blog post individually on slider. You can add some other WPBakery element with images. For example, we made that slider only with Product info elements.
Let us know if you have any other questions!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Great, thank you so much. Another thing - how can attach a link to the social icons so they will lead to my personal social media accounts e.g. LinkedIn, Twitter, Instagram etc.?
I am sorry but I am not 100% sure which exact icons are you referring to. In case you are referring to those icons please try to change the links in Elated Options>Social Networks>Social Sidebar Section?
Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads
This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance!
Have a nice weekend!
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello,
The homepage won't link to a menu on the header, how can I fix this?
Thanks,
Tara
Hello,
I've just tried to checked this on your website but since maintenance mode is enable I was unable to access it.
Anyhow it is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login (in Private Reply) and URL to your site and I’ll take a look.
Please let us know if there is anything else we can do for you.
Thank you,
Jerry
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
We just checked, the issue was causing 3rd party plugin called Mega Addons For Visual Composer. When it comes to 3rd party plugins, you have to understand that we didn't and couldn't test all plugins out there with our themes. Of course, some compatibility issues might occur once in a while and there's nothing we can do about that. Thanks for understanding!
We can suggest you not to use that plugin, because of the conflict with some of ours scripts.
Let us know if you have any other questions!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Marie,
Amazing thank you. That's working now. I have one more question - I want my site to have the "Split screen showcase" homepage (http://bjorn.elated-themes.com/split-screen-showcase/). How can I do that and is it possible to have the images/slides on display link to blog posts?
Hope that makes sense! Look forward to hearing from you.
Thanks,
Tara
Hi Tara,
You can try to access this page if you imported demo and see how we set that homepage.
Unfortunately, there is no option to set blog post individually on slider. You can add some other WPBakery element with images. For example, we made that slider only with Product info elements.
Let us know if you have any other questions!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Marie,
Great, thank you so much. Another thing - how can attach a link to the social icons so they will lead to my personal social media accounts e.g. LinkedIn, Twitter, Instagram etc.?
Thanks,
Tara
Hello Tara,
You are welcome!
I am sorry but I am not 100% sure which exact icons are you referring to. In case you are referring to those icons please try to change the links in Elated Options>Social Networks>Social Sidebar Section?
http://bjorn.elated-themes.com/split-screen-showcase/
In case you are referring to footer please navigate to Appearance>Widgets>Footer Top Column 3 and change links there:
In case you had something else in mind could you please explain us in a greater detail(url containing icons you want to link would be very helpful)?
Please let us know if there's anything else we can do for you!
Thank You,
Kind Regards,
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Norah,
Great, I fixed it. Thank you so much for your help.
Have a nice day!
Tara
Hello Tara,
You are welcome!
Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads
This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance!
Have a nice weekend!
Norah
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.