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Okay
  Public Ticket #1689890
Portfolio & Visual Composer
Closed

Comments

  • Koultoukis started the conversation

    Hello,

    I have lets say, a serious problem. Everything works perfect BUT when I go to Add New portfolio item OR Edit an already one I only see this (image attached) and not the visual composer tools.. how I can fix this? Does the portfolio section works with VComposer or not? I'm confused because at the instructions I can barely see in one screenshot that you have that indeed in the portfolio items Monolab Theme still uses the VComposer..

  •  1,845
    Elated replied

    Hi there,

    Welcome to your support management and thank you for choosing Monolab!

    Go to the WPBakery > Role manager and turn on editor for the portfolio items in here:

    Let us know if you have any other questions!

    Best regards,

    Marie


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

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  • Koultoukis replied

    It worked!


    Thank you so much :D

  •  1,845
    Elated replied

    Hello,

    You're welcome. Please let us know if there is anything else we can do for you, thanks!

    We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads  This way you’ll be helping us improve our support services and make them even more efficient.



    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.