Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Welcome to your support management and thank you for choosing Allston!
The way logo dimensions work:
Maximum logo height is determined by the header height option in Theme Options > Header.
As for the logo image itself, because of retina displays, image dimensions are being divided by 2. So if you upload the logo that is 100x100, the actual dimensions on desktop will be 50x50.
In case you want a logo that is 100x100, you need to upload an image that is 200x200, and set the header height to 100.
Sometimes size of the header can control logo size. Can you provide us access to your site (since it's under the maintenance), so we can provide you solution? Thanks!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
I want my logo to appear larger in the Allston theme, and I've enlargened the head size under the options.
The logo file is 400px tall, but it still shows up small on the site. Any help would be appreciated, thanks!
Hi Nicholas,
Welcome to your support management and thank you for choosing Allston!
The way logo dimensions work:
Maximum logo height is determined by the header height option in Theme Options > Header.
As for the logo image itself, because of retina displays, image dimensions are being divided by 2. So if you upload the logo that is 100x100, the actual dimensions on desktop will be 50x50.
In case you want a logo that is 100x100, you need to upload an image that is 200x200, and set the header height to 100.
Sometimes size of the header can control logo size. Can you provide us access to your site (since it's under the maintenance), so we can provide you solution? Thanks!
Best regards,
Marie
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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