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  Public Ticket #1696568
WPBakery Page Builder and demos are unavailable
Closed

Comments

  • TIEMPO DE started the conversation

    Who it may concerned:
    Hi! We recently bought you template trough ThemeForest. The idea is to install the theme in a WP site, same that I attach here:
    http://enfretta.com/Proyectos/SIAR/

    After the installation, I noticed that none of the "12 beautiful homepage examples" neither "Useful inner page templates" were installed. I try to figure out what was going on, so I uninstall and erase the template and plugins from my WP site. So I got on reinstalling the template and unluckily for me, the thing is the same. I got not even a single template page nor homepages. 

    I tried to go on and create the pages by myself with page builder and for my surprise is not activated and it requested me to buy a license (Which it's supposedly included in my purchase).

    Finally, I tried just to simply import demos from the Allston Options icon... still not working.
    I guess this might have a simple solution, but is the first time I get so conflicted with a WP Template installation process. 
    I wait for your soon response to solve this issue ASAP.

  •  1,845
    Elated replied

    Hi Jose,

    Welcome to your support management and thank you for choosing Allston!

    When you import demo, you will get all those homepages and inner pages. 

    Here is the guide how to import demo successfully: Complete Guide To Demo ImportAnd here is the article when you're having issues with demo import: Why is demo content not being imported?

    It is really important to check with your hosting provider which PHP version and PHP resources do you have. Requirements for the theme to have successful demo import are:

    1. PHP version should be between 5.6. and 7.2.

    2. PHP resources should be:

    max_execution_time = 300;
    memory_limit = 128M;
    upload_max_filesize = 128M;
    post_max_size = 256M;
    max_input_vars = 3000;

    If the values are lower that the requirements, please ask them to increase it for you.

    After you do that, demo import should work. But if you're still have some issues with this, let us know.

    The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don't have to activate them and they'll work for you regardless of that.

    In the following text we'll explain how the bundled plugins work:

    Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.

    Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered. 

    When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme. 

    You can read more about this here:
    https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

    Looking forward to hearing from you!

    Best regards,

    Marie


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  • TIEMPO DE replied

    Perfect! Thank you very much! It was really helpfull

  •  1,845
    Elated replied

    Hello there,

    You are welcome! Please let us know if there's anything else we can do for you!

    Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads 

    This way you’ll be helping us improve our support services and make them even more efficient. 

    Thank you in advance!

    Kind Regards,
    Norah


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.